Sales & Operations Associate at Medtronic

Job description

Careers that Change Lives

Are you a passionate and dedicates to Sales and Operations?

As a Sales and Operations Associate you will drive operational execution of the key program in country and identify new partnerships to drive business growth. You will promote customer satisfaction, process customer orders, and service all customer requests and inquiries.

You be strong at problem solving and have good entrepreneurial skills and be mobile technologies savvy. We face challenges every day, therefore we need you to act as a problem solver, work independently, and stay positive.

Come for a job, stay for a career.

We are looking for a new colleague to join our Nairobi office for a 12 month contract.

A Day in the Life

• You will manage sales & marketing of Medtronic's Hypertension Model of Care Program to existing and potential customers through direct and indirect channels in Kenya.
• As part of your role you will identify and drive partnerships with new potential customers, accounting for the growth ambition of the region as well as taking into account operational costs
• You will provide user training courses during initial set-up and refresher trainings as needed.
• Part of your role will be to provide technical support for hardware and software issues, and provide maintenance and utilize the local tech service for secondary support as necessary
• You will build and maintain relationships with referral sources to establish and grow a solid base of business
• Complete administrative reporting as needed
• You will partner with cross-functional U.S. project team and internal in-country resources and partner with U.S. based Program Leaders
• You will processes all customer transactions accurately and timeously as stipulated by the customer.
• You will manage all customer calls and emails within required response rate
• You will develop strong relationship with customers and provide positive and professional customer service and support
• It is vital that you foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.

We all play an important role to support the Mission in Medtronic and we need the best colleague on board to help us achieving the Mission.

Must Have: Minimum Requirements

• You have a bachelor degree or similar level of education in a relevant field.
• To support our language need in this role, you have to be fluent in English.
• We expect you to have at least two years of sales/marketing management experience in the healthcare industry
• You need to demonstrate experience of price negotiations, tender negotiations with (financial) stakeholders, or contracts

The position is based in Nairobi, Kenya
This is a 12 months temporary position

Nice To Have

Prior medical device, business to business or pharmaceutical sales management experience highly preferred.

Travel Requirements

Approximately 30% travel required within the country region

Physical Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.