Rescue Services Manager at AA Kenya

Job Details

Road rescue service is the shop window of AA of Kenya. The role holder will be in-charge of emergency Road side assistance, vehicle towing and vehicle Recovery operations.

Reporting to the Head of Technical and Commercial Services, the successful candidate will be responsible for formulating and implementing strategic business initiatives of this important function that supports the AA’s membership value proposition.

Key Responsibilities

• In charge of the general administration of the department.
• Supervising, mentoring, coaching and developing the rescue team.
• Managing and supervising recovery, towing and road side assistance  operations to the satisfaction of our customers
• Ensuring optimal utilization of the Association resources.
• Ensuring high level of customer service and gauging the same through the feedback survey questionnaires.
• Carrying out monthly analysis of vehicles and drivers to ensure effective utilization and conformity to safety requirements.
• Preparing performance reports for decision making.
• Ensuring timely invoicing of the services offered.
• Ensuring actualization of departmental strategic objectives
• Maintaining and improving established quality management system.
• Facilitating appointment and re-evaluation of towing subcontractors
• Advising on matters relating to road, distance and weather conditions to members who wish to travel by road within the East African region.

Qualifications

• A business related, Automotive/Mechanical Engineering or an equivalent degree.
• Experience in Automotive related industry will be an added advantage.
• Minimum 2 years experience in logistics or fleet management.
• Strong leadership qualities.
• Excellent negotiation skills.
• Good presentation and communication skills.
• Strong interpersonal and relationship management skills.