IT Support Assistant at Ideon Limited

Job Description

Position’s primary focus may will be computer operations, user and desktop support (hardware and software), helpdesk, and records keeping. Performs technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results.

Responsibilities

• Installation of computers systems; repair and support
• Set up and configures desktop computers, peripherals and accounts assigning security level
• Help develop and maintain IT documentation, processes and procedures
• Administers user accounts;
• Designs and produces basic reports;
• General network installations, setting up and administration
• Manage all company backups and assist in disaster recovery process
• Ensure IT systems security
• Train users on IT system
• End user support
• Any other duties as assigned by the immediate supervisor

Qualifications

• Graduate from College / University
• At least 3-4 years of experience working with database systems Oracle and SQL Server
• Technical knowledge of Microsoft Windows on both desktops and servers
• Server: Windows 2012 and 2016
• Ability to diagnose and problem solve
• Excellent communication skills – both written and verbal
• Self-motivated
• Ability to work on own and under pressure
• Good time management, well organized with the ability to priorities
• Microsoft qualification an advantage but not essential