Application Training Support Officer at Trocaire

Develop and Implement Induction Plans:

• Design and deliver a comprehensive induction plan for new employees, focusing on the effective use of Trócaire’s software applications and digital tools.
• Work closely with HR and department heads to integrate application training into the overall onboarding process.

Create and Maintain Training Resources:

• Develop, update, and manage a suite of training materials, including user guides, manuals, video tutorials, and e-learning modules tailored to Trócaire’s specific applications.
• Ensure that all training resources are accessible, inclusive, and aligned with Trócaire’s values and operational needs.

Conduct Training Sessions:

• Facilitate training sessions in various formats, including in-person workshops, virtual sessions, and blended learning environments.
• Customize training delivery to cater to different learning styles and the specific needs of various departments and roles.

Evaluate and Improve Training Programs:

• Collect and analyse feedback from training participants to assess the effectiveness of training programs.
• Use insights gained to continuously improve training content, delivery methods, and user support strategies.

Collaborate with Internal Teams:

• Work in close collaboration with IT, HR, and International to ensure that training programmes are aligned with Trócaire’s strategic goals and the latest software developments.
• Participate in the roll-out of new applications or system updates, ensuring that training materials and programmes are updated accordingly.

Maintain Training Documentation:

• Keep accurate records of all training activities, including attendance, participant feedback, and training outcomes.

Data & Reporting (International)

• Work with end users in Country Offices and Head Office to ensure data is entered in Salesforce in a timely manner and to the required quality.
• Ensure compliance in data entry/data quality by identifying gaps and providing appropriate reporting to Senior Management and Country Management Teams to drive compliance.
• To take on other duties that may be assigned by the Enterprise Systems Analyst & Training Specialist

Requirements

Education:

• IT/Training qualification or equivalent hands-on experience.
• Train the Trainer certification is highly desirable

Experience:

• Minimum of 2 years of experience in developing and delivering end user training.
• Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.

Skills:

• Strong technical skills and the ability to quickly learn and teach new software applications.
• Excellent communication and interpersonal skills, with a strong ability to convey complex information in an understandable manner.
• Proficiency in developing training materials using Microsoft Office, e-learning platforms, and other relevant tools.
• Strong organisational and project management skills.