Assistant Manager – Library, User Services & Awareness at Kenya Revenue Authority (KRA)

Job Summary.

The jobholder shall be primarily responsible for library circulation services, user education, registration, clearance, needs assessments, library organization and maintenance of usage statistics.

Duties and responsibilities

• Manage the library circulation services function in line with policies and procedures on loaning, returning, renewing, among others.
• Conduct user education and awareness programmes to improve uptake of library services
• Conduct registration and training of library users on Koha, Electronic resources and RemoteX platform.
• Provide support to the management of the operations of regional libraries especially on inter-library role.
• Manage the library schedule so as to ensure library services are available for the approved open hours
• Manage the process of identifying staff with overdue books, sending reminders and engagement with human resource division on recovery of fines.
• Manage the library shelving and organization function and Conduct user needs assessments to support the library acquisition function.
• Manage the clearing of exiting staff including conducting, maintaining and reporting on satisfaction rate.

Person specificationsk

For appointment to this job, the candidate must have:

• Bachelor’s degree in Knowledge Management, or information science with knowledge management specialization or its equivalent qualification from a recognized institution.
• Four (4) years relevant work experience, one (1) of which must be at Supervisory level.  
• Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage.
• Membership to a professional body where applicable.

Key Competencies

• Innovative thinking
• Organizational skills
• Resilience and Adaptability
• Critical Thinking and Problem-Solving
• Customer-Centrism Approach
• Professionalism, Ethical Judgment and Integrity