Assistant Spa Manager at Kempinski Hotel Gold Coast City

Main Responsibilities 

• Operating:  
• To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa. 
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. 
• Actively contributing in and directing all meetings as necessary. 
• Take responsibility for ensuring maximised booking & service delivery of guest journey  by concierges & therapists from beginning to end.  
• Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments. 
• Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. 
• To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.  
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene. 
• To maintain and update equipment, product, service and standards as required. 
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way.  To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. 

Finance: 

To assist in achieving agreed commercial targets at the spa through the planned co-ordinated development of the facility and the implementation of the treatment and activity programme.  

Reporting:  

Assisting the Spa Manager tracking and developing statistical reporting.
 
Desired Skills and Qualifications 

1. Beauty/spa therapist qualification (an advantage). 
2. Business administration qualification (an advantage). 
3. Should have knowledge of natural medicine. 
4. First aid and CPR certificate.  
5. Two (2) years spa supervising experience in an international standard spa. 
6. Operations management. 
7. Human resource management. 
8. Customer service ability to manage and review budgets and operating P&L. 
9. Duty management experience within spa or similar environment.
10. Business writing. 
11. Equipment operations. 
12. Computer literate with experience of computerised scheduling systems.
13. Willing to work shift hours including evenings and weekends
14. English proficiency