Back office Rep at Fido

What will you do?

• As a back office executive, you will report to the back office manager and assist with various administrative duties.

This include:

• data analysis and management, transactional reconciliations, and administrative duties.
• Process payments received from multiple channels in accordance with back-office procedures.
• Resolve all payment reconciliation issues according to the agreed turnaround time.
• Monitor transactions and key systems to ensure optimal functionality at all times, and escalate or resolve related problems.
• Coordinate with Finance and Customer Experience teams in the resolution of customer issues.
• Manage administrative tasks and reports related to Back Office.

What are we looking for?

• The ideal candidate must have a good understanding of numbers and be able to work as part of a team.  He or she must understand both internal and external user needs and characterization and be able to coordinate activities between the third-party providers and internal teams.
• Bachelor’s degree in business administration, Accounting, or a similar field.
• Working knowledge of MS Office Applications (especially MS Excel).
• Working knowledge of CRM platforms will be an advantage.
• Previous work experience as an Office Executive.
• Excellent organizational skills.
• Ability to work as part of a team.
• Excellent written and verbal communication skills.