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Providing efficient, courteous and timely service to the hotel guests and other customers to ensure that their wants, needs and expectations are met or exceeded. Providing end-of-day cash position.
Duties & Responsibilities
Ensuring the availability always of the appropriate beverages and stocks, and other requirements such as entertainment (TV Channels, Music etc)
Ensuring quality customer service through prompt and accurate attention to the customer orders. This includes courtesy in serving and communicating with the customers.
Apprising the customers of the bar offering and incorporating their feedback into the quality and variety of the bar stocks
Ensuring utmost cleanliness of the glasses and other items used at the bar.
Efficient management of the pool tables
Safe custody of the hotel property in the working area including revenue and balancing cash at the end of the day
Ensuring peace and order are maintained at the bar and the ‘diplomatic’ management of any unwelcome situations
Requirements
O level Certificate
Certificate in food & beverage from a recognized Institution