Beauty Operation Manager at MNC Consulting Group Limited

Key Responsibilities:

Operations Management

• Ensure efficient daily operations, including appointment scheduling, client consultations, and treatment room readiness.
• Monitor and enforce clinic standards, cleanliness, and safety protocols tprovide a welcoming and safe environment for clients.
• Manage inventory of beauty products, supplies, and equipment; coordinate with suppliers for timely stock replenishment.

Staff Supervision and Development

• Recruit, train, and manage beauty clinic staff, including therapists, aestheticians, and receptionists.
• Conduct regular performance evaluations, provide feedback, and create opportunities for professional development.
• Foster a positive, motivated, and cohesive team environment tpromote collaboration and client satisfaction.

Client Relationship Management

• Build strong client relationships by ensuring high standards of customer service and addressing client feedback.
• Handle customer complaints professionally and resolve issues promptly tmaintain client loyalty.
• Implement loyalty programs, promotions, and events tdrive customer engagement and clinic sales.

Financial Management

• Oversee budgeting, revenue tracking, and cost management tmeet clinic financial goals.
• Manage pricing strategies, promotional discounts, and service packages toptimize revenue.
• Monitor clinic performance metrics, generate reports, and provide recommendations for revenue improvement.

Sales and Marketing

• Collaborate with marketing teams tdevelop and execute promotional campaigns, social media content, and branding strategies.
• Monitor client bookings, analyze market trends, and adjust service offerings as needed tstay competitive.
• Promote cross-selling of services and products, ensuring staff are well-trained in sales techniques.

 Quality Assurance and Compliance

• Maintain compliance with health, safety, and industry regulations; ensure all team members follow proper protocols.
• Regularly evaluate and upgrade service quality, clinic appearance, and overall client experience.
• Ensure all staff hold required certifications and training for service delivery.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, cosmetology or a related field.
• Minimum of 5 years of experience in beauty, wellness, or hospitality management.
• Strong leadership skills with experience managing teams in a client-focused environment.
• Excellent communication, problem-solving, and organizational skills.
• Knowledge of beauty and wellness industry trends, treatments, and products.
• Ability tmanage budgets, analyze financial data, and drive revenue growth.