Branch Manager at Fidelity Bank Ghana

JOB PURPOSE

To manage and supervise all Branch activities within the Bank’s policy ensuring the branch delivers reliable, quality and timely services to clients at the least cost whilst delivering Branch sales targets and maximising customer service standards  

 DIMENSIONS 

• Limitless approval authority of cheques paid out.
• Number of staff supervised 
• Branch turnover sales and profit targets 
• Branch Operations Budgets 
• Branch Customer Service standards

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED 

• At least 6 years working experience in Banking Operations and specifically in Branch Operations. 
• Minimum first degree/professional qualification
• Excellent sales abilities essential for achieving Branch Sales target
• Excellent multicultural awareness and management skills, essentially people person
• Detailed working knowledge of processes and controls in all core banking activities
• Good communication and inter personal skills
•  High degree of team building and supervisory skills

KEY RESULT AREAS 

•  To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual To deliver sales targets of the Branch
• To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
• To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
• To establish operational goals which are challenging in the improvement of :

                     Operational Cost 

                     Service Quality 

                     Controls  

                     Customer Service 

• To check and control hygiene of the Branch , working and safety conditions and oversee premises, building, equipment and Branch security 
• To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.
• Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
• To ensure that the Branch does not obtain an adverse audit grade.
• To ensure that the Branch suspense accounts are always balanced 
• To be responsible for the appraisal of operations staff in the Branch
• Keep abreast of local competitors activity and make recommendations on internal pricing, promotion and product policies 
• Any other duties that will be assigned by the Head of Domestic Operations. 

PEOPLE MANAGEMENT 

• Supervises immediate team members to ensure that time, quality and other set standards are achieved
• Interprets Conditions of Service to immediate team members
• Appraises the performance of immediate team members and reviews those for lower level staff ? Identifies training needs of immediate team members and recommends appropriate training for them. 
• Administers disciplinary measures to immediate team members in accordance with the Bank’s disciplinary code and procedures

RISK AND CONTROL 

•  Ensure all accounts opened are KYC compliant or appropriate escalations have been followed
• Take part in all annual mandatory refresher training organised by Compliance
• Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll free line.
• Regular review of risk and control activities in the branches to ensure compliance with the Bank’s risk and control framework
• Work with branch operations to embed risk & control mind set through regular snap checks and monitoring 
• Own audit closure activities for the region 

COMMUNICATIONS AND WORKING RELATIONSHIPS  

• Head, Domestic Operations
• Director, Retail Banking
• Director, Banking Operations 
• Deputy Managing Director
• Managing Director
• Peers in industry
• External auditors
• Central Bank  

Risk and Compliance

• Ensure prompt and adequate compliance responses to Sanctions and AML/CFT enquiries sent in by Compliance department
• Take part in all annual mandatory refresher training organised by Compliance
• Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll free line.
• Information Security Responsibilities
• Abide by the bank’s ISMS (Information Security Management Systems) policies and procedures Safeguard the bank’s information assets in accordance with its ISMS policies and procedures.