Branch Manager – Logbook Financing at Summit Recruitment and Search

This role is integral in driving business development, leading sales teams, and achieving regional sales targets in the Eastern Region. The successful candidate will be responsible for managing credit operations, leading loan officers and branch staff, maintaining portfolio quality, and ensuring high customer satisfaction at the branch level.

Key Responsibilities:

• Oversee all branch operations, including credit evaluations, preliminary loan approvals, administrative tasks, and client relationship management.
• Lead and guide branch staff (Office Admins, Loan Officers, and Supervisors) on sales targets, performance improvement, and customer engagement while coordinating recruitment, onboarding, and staff development with HR.
• Analyze client applications and coordinate branch credit committee meetings, ensuring timely and compliant loan approvals in line with company policy.
• Monitor portfolio performance, manage delinquent accounts (PAR), and take proactive measures to reduce default risk and maintain portfolio health.
• Identify new loan market opportunities and lead outreach and marketing strategies to attract, retain, and expand the client base.
• Track and share performance reports, enforce compliance with internal controls, and champion ethical lending practices across all branch activities.

Requirements:

• Bachelor’s degree in a business-related field from a recognized institution.
• Professional certifications such as Certified Specialist in Credit Analysis – Level 1 or Certified Management Professional are an added advantage.
• At least 5 years of relevant experience in SME lending, microfinance, or a related credit role, with proven team leadership.
• Strong analytical, financial evaluation, and credit decision-making skills.
• Proficiency in loan management systems and financial reporting tools.
• Excellent interpersonal, leadership, and customer service skills.
• Strong understanding of the lending landscape and regulatory requirements in Kenya.