Branch Sales Manager at Peach Cars KE

Peach Cars is opening up new locations and rapidly expanding our operations. We require a branch sales manager at each location to ensure that our buyer-facing reps, seller-facing reps, and sales admin associates are well managed. Additionally, this individual will support inspection coordination, performance management, and general management of the location’s operations.

Duties and Responsibilities:

Daily Management of the Sales Team 

• Buyer-facing reps have consistent viewings, are strong negotiators, have cars in the pipeline, and provide a positive customer experience. 
• Private Seller Facing Reps have strong intake numbers, are managing the communication on the CRM and other platforms, and are showing customers a positive experience
• Sales Admin timelines are reasonable during handovers, they have well-managed workflows, can solve problems independently, and provide a positive customer experience to clients 
• Brokers on retainer management
• Feedback from the Quality Assurance teams is actionable and integrated into our systems to ensure customer communication is strong, timely, and professional.
• Inspections are well coordinated and any issues that come up are resolved 
• Reporting and performance management of the team are being tracked
• The team is well managed in terms of scheduling, regular 1:1s, growth/coaching, and accountability for outcomes. 

Oversee all branch operations 

• Serve as *the* communicator for the location managed. Ensure you’re present, known by customers, and delivering a positive customer experience
• Takes action and owns problem-solving for their location
• Can continue to sell 3 vehicles a month in addition to team management

Maintain complete, accurate, and timely data entry to ensure reliability and integrity of business records.

• Ensure sales Master Tracker is filled on time daily
• Ensure daily reporting on the Slack channel and daily viewing reports are updated
• Coordination with cross-functional Teams (Fleet, Admin, Inspections, Growth, Product, etc)
• Coordination with Finance to ensure we have what we need to build a successful location without overspending on the budget.

Knowledge and Experience:

• Business related degree 
• 3+ years of experience in Sales or Customer Experience/ Relationship Management
• Strong analytical and results-oriented skills
• Excellent communication, leadership, and interpersonal skills.
• Excellent organization and time management skills
• Ability to analyze sales data/ performance and draw insights from the data
• Experience and dedication to building and maintaining strong customer relationships
• High level of integrity and professionalism
• Results-oriented with a strong drive to achieve targets