Business Coach, Lending at Oze Ghana

Mission for Business Coach, Lending:

• To increase access to credit for Oze entrepreneurs who can use a loan to grow their business and pay it back on time. 

Responsibilities:

• Develop content to help Oze entrepreneurs better understand how to apply for a loan and manage credit.
• Publish 1 blog per month about managing credit, getting an Oze loan, or using a loan to grow your business.
• Create content that we can send specifically to loan applicants and active borrowers.
• Collaborate with the Social Media & Community manager on relevant content for our social media channels and workshops.
• Manage loan applications. 
• Populate the loan application tracker with new applicants.
• Conduct a primary assessment on the quality of the application and the availability of necessary documents.
• Follow up with applicants to make sure that they understand the process and successfully submit their applications. 
• Prepare OZÉ data and Mobile Money / Bank Statements for processing. 
• Own the repayment process. 
• Use technology systems to automate reminders to borrowers.
• Set up digital standing orders through an Ecobank Xpress account where possible.
• Proactively communicate with borrowers who have a history of late payments.
• Maintain a 98% repayment rate.
• Update the necessary trackers when repayments have been made.
• Analyze the data for patterns to improve loan products, the application process and repayments.
• Keep records of why users are rejected for a loan, make a late payment, or fail to pay.
• Create systems and nudges that will improve repayment rates. 
• Propose and test new types of loans. 
• Be a team player
• Participate in all-hands meeting and 360 feedback sessions.
• Continuously learn by participating in 6 relevant webinars or by reading 6 relevant books per year and share what you learned with the team at monthly lunch & learns and/or through a blog post.
• Recruit at least one awesome person to join our team; assist in the hiring and training of additional product team members.
• Work with product and tech teams to develop and implement product improvements.

Minimum Requirements & Skills:

• A  strong passion for solving challenges with & for MSMEs.
• At least 3 years of experience working at a fintech lending company.
• Comfort analyzing with large data sets in Excel. Proficiency in MySQL and R-Studio is a plus. 
• Magnetic personality that can manage building rapport with users while being stern as needed to collect payments.  
• Ability to work flexibly and efficiently on a cross-cultural team in a fast-paced environment. 
• Excellent verbal, visual & written communicator.