Career Opportunities at Oze Ghana

Mission for Business Coach, Lending:

• To increase access to credit for Oze entrepreneurs who can use a loan to grow their business and pay it back on time. 

Responsibilities:

• Develop content to help Oze entrepreneurs better understand how to apply for a loan and manage credit.
• Publish 1 blog per month about managing credit, getting an Oze loan, or using a loan to grow your business.
• Create content that we can send specifically to loan applicants and active borrowers.
• Collaborate with the Social Media & Community manager on relevant content for our social media channels and workshops.
• Manage loan applications. 
• Populate the loan application tracker with new applicants.
• Conduct a primary assessment on the quality of the application and the availability of necessary documents.
• Follow up with applicants to make sure that they understand the process and successfully submit their applications. 
• Prepare OZÉ data and Mobile Money / Bank Statements for processing. 
• Own the repayment process. 
• Use technology systems to automate reminders to borrowers.
• Set up digital standing orders through an Ecobank Xpress account where possible.
• Proactively communicate with borrowers who have a history of late payments.
• Maintain a 98% repayment rate.
• Update the necessary trackers when repayments have been made.
• Analyze the data for patterns to improve loan products, the application process and repayments.
• Keep records of why users are rejected for a loan, make a late payment, or fail to pay.
• Create systems and nudges that will improve repayment rates. 
• Propose and test new types of loans. 
• Be a team player
• Participate in all-hands meeting and 360 feedback sessions.
• Continuously learn by participating in 6 relevant webinars or by reading 6 relevant books per year and share what you learned with the team at monthly lunch & learns and/or through a blog post.
• Recruit at least one awesome person to join our team; assist in the hiring and training of additional product team members.
• Work with product and tech teams to develop and implement product improvements.

Minimum Requirements & Skills:

• A  strong passion for solving challenges with & for MSMEs.
• At least 3 years of experience working at a fintech lending company.
• Comfort analyzing with large data sets in Excel. Proficiency in MySQL and R-Studio is a plus. 
• Magnetic personality that can manage building rapport with users while being stern as needed to collect payments.  
• Ability to work flexibly and efficiently on a cross-cultural team in a fast-paced environment. 
• Excellent verbal, visual & written communicator. 
   

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Description

• We are currently seeking an intern with a deep interest & entry level experience in user experience and user interface.
• This intern will provide support in the execution on design of products that are engaging, easy-to-use, powerful, viral, and inspire our customers to grow their businesses. He/ She will gain exciting real-world product design experience at Oze with the opportunity to become a full time employee at the end of the internship.
• We frequently work in small teams to solve problems, explore new technologies, and learn from one another.
• The ideal intern for this environment will be enthusiastic about learning & collaborative.

What You Will Do:

• Help define and design new user interface (UI) components.
• Participate in the user research phase to understand the project’s strategic goals, user needs and technical constraints.
• Collaborate with internal team members to brainstorm solutions or ways of approaching the design challenge.
• Collaborate with UX/UI designer by producing artifacts that synthesize findings from discovery phase.
• Build out sketches, wireframes, and prototypes into full designs.
• Collaborate with UX/UI designer move designs through the design, testing, and implementation phases.
•  Translate UI between platforms (i.e. adapt an iOS design for Android).
• Execute usability testing and visual quality assurance.
• Produce clickable prototypes that help evaluate the overall flow and experience of the product.
• Prepare design artifacts for user testing and participate in the sessions by capturing feedback from at least 5 users per new feature.
• Manage the library of designs in Zeplin.
• Export final designs to Zeplin and archive designs that are no longer relevant.
• Annotate design deliverables to ensure the design intent is clearly communicated to the development team and that there is a sufficient level of detail provided to support the implementation process.
• Be a team player.
• Participate in all-hands meetings/company stand ups and 360 feedback sessions.
• Continuously learn by participating in relevant webinars or by reading relevant books per year and share what you learned with the team at monthly lunch & learns and/or through a blog post.
• Work with product & engineering teams to develop and implement product improvements.

What You Need to be Considered:

• Experience working with style guides and user experience (UX) libraries, common patterns, & current UX practices.
• Strong communication skills, excellent time management & organizational skills.
• Comfortable with iterative design process.
• Detail-oriented yet able to see the big picture.
• Comfortable learning quickly in a fast-paced environment.
• Proficiency in Figma, added proficiency in Adobe XD & Illustrator is a plus.
• Have at least a BSc. from a reputable university.