Business Process Architect at NCBA Group

Job Purpose Statement

The Business Process Architect role is to raise the level of efficiency and effectiveness of the implemented process initiatives; to offer specialized services and support in process management and automation.

Key Accountabilities (Duties and Responsibilities)

Perspective:   Financials
% Weighting: 10%
Output:           Designs and collaborates various teams to track metrics and key performance indicators for each process improvement project.

Perspective:    Internal business processes
% Weighting:  60%
Output:

• Analyse process improvement projects and initiatives.
• Analyse and develop solutions that facilitate continuous productivity, capacity, and quality improvement across all dimensions.
• Conduct proactive and consistent research to identify process improvement opportunities including areas of focus, scoping of the project, prioritization, key deliverables, and successful outcomes.
• Create business architecture models demonstrating how products, operations, and systems interoperate within the organization.
• Conduct analysis to determine the best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.
• Ensure solutions developed across the organization are aligned to the Bank’s architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).
• Provide overall direction, guidance, and definition of business architecture to effectively support business strategy.
• Apply and utilize business modeling methods to ensure results-oriented deliverables in a way that can be reconstructed and used as a corporate knowledge resource available to project-level initiatives and decision-making.
• Act as a subject matter expert in the development of business architecture framework development, tool suite selection and design, and methodology development.
• Partner with the IT architecture team in developing an IT framework that aligns with the business plan.
• Function as a liaison to Business and IT partners to gain a broad understanding of industry trends and innovations, and their impact on technology.
• Lead the effort to work with business leaders to identify business capability needs and prioritization.
• Lead the effort to identify and document capability and initiative needs and strategic prioritization into business architecture deliverables (roadmaps, etc.).
• Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework.

Perspective:   Customer
% Weighting: 20%
Output:

• Manage relationships with business partners and sponsors to help them understand business cases and to foster a culture of continuous improvement across the Bank.
• Build and maintain positive working relationships with all levels of staff, External Vendors, and serve as a resource for BPM-related issue resolution.
• Drive customer experience metrics that reduce the effort to receive service from the Bank due to process hurdles.

Perspective:    Learning and growth
% Weighting: 10%
Output:

• Be self-driven and directed. Build own skills in problem-solving and effective presentations, communication, and writing skills.
• Train, guide, and provide leadership and direction to the business teams.

Job Specifications

Technical Competencies:

• Knowledge of Banking and Business Operations
• Well-rounded knowledge of all the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
• Problem-solving Skills
• Well-versed in developing architectural structures that help to identify and resolve business problems
• Communication Skills
• Effective communicators who are able to relate structural solutions orally, graphically, and in writing

Behavioural Competencies:

• Results and Achievement oriented
• Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards
• Personal Ethics
• Must be honest, fair, just but firm with themselves, and of high integrity
• Teamwork Spirit
• Work efficiently with various management personnel
• Human Resource Management Skills
• Leadership Skills, Team Building, and ability to train, develop and mentor staff
• Communication
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance
• Accountability
• Accepts responsibility for own actions, decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner

Ideal Job Specifications:

Academic:

• Bachelor’s degree from a recognized accredited university plus at least 4 years’ experience in process management and improvement

Professional:

• Lean Six Sigma Black Belt trained or certified

Desired work experience:

• Experience in banking, retail, or supply chain operations
• Experience in business process methodology or project management
• Experience in designing high-performing business processes that are cross-functional and support enterprise-wide capabilities