Caddy Master at Eagle HR Consultants

Key Responsibilities

Service Excellence

• Ensure members and guests receive courteous, efficient, and professional service.
• Address complaints or concerns relating to caddies promptly and effectively.

Competition Management

• Assist Golfers to the starting areas, card checking through taking the filled cards to the office for scoring.
• Recommend when to schedule training of Caddies on a consistent basis and the areas to be addressed.
• Assist with tournament operations as needed
• Promote the caddie program to the Club guests, groups, members, and public golfers through phone interaction, email, and face-to-face interaction
• Report to the Golf Office any breaches in discipline, conduct or other issues and NOT to confront any unruly person.
• Maintain up to date tee sheets both in soft and hard copies as required from time to time and share with the Caddies.

Golf Administration

• Through coordination with the Security department, ensure the Club and the National flags are raised up especially during the Seniors’ golf events and Corporate ones.
• Ensure the car park is adequately attended throughout the day
• Serve drinks to Caddies at halfway whenever a Sponsor offers them to the Club.
• Ensure all Caddies are appropriately dressed before heading on the Course

Correspondence and Supervision

• Maintain Register, monitor attendance and performance of caddies
• Record all the contents of the Golf Kit of golfers before and after the golf rounds.
• Assign Caddies to players on a first come first serve basis
• Any other duty as assigned by the Assistant Golf Administrator
• Ensure continuous professional development of self and the caddies to keep up with current industry trends.
• Ensure caddies follow proper golf etiquette, dress code, and conduct standards.

Key Competencies

• Good communication skills
• Customer Care skills
• Team Player
• Excellent problem-solving analytic
• Professional attitude and expectations
• General knowledge of Golf
• Ability to work weekends/holidays with flexible hours.
• Organized, accurate and reliable

Academic and Professional Qualifications

• Diploma/Certificate in Sports Administration, hospitality or related course
• Certificate in Microsoft Office Applications is an added advantage

Relevant Experience

• 2-3 years proven experience in Golf operation
• Must have been in supervisory role at least for 6 months
• Knowledge on golf rules and regulations, etiquette and operations is essential.