CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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We are hiring Call Captioners to join a mission-driven team helping make phone conversations accessible to people with hearing impairment. You will assist individuals with hearing loss by providing real-time captioning support for telephone conversations.
This role combines elements of customer service, communication assistance, and accessibility support. Your primary responsibility is to ensure accurate and timely captioning while maintaining a high standard of professionalism, integrity, and confidentiality.
What You’ll Do:
Caption live phone conversations in real-time using smart software
Ensure speed, accuracy, and clear grammar at all times
Adapt to different speaking styles, accents, and call types
Ensure flow of the conversation including all nuances
Keep all data 100% confidential
Contribute to a critical communication service for vulnerable communities
Requirements
Who We’re Looking For:
Typing speed of at least 40-60 WPM with 90%+ accuracy
Excellent English and grammar (minimum C1)
Strong computer navigation and digital literacy
Great focus, listening and comprehension skills
Previous experience in transcription, captioning, or customer support is an added advantage
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