Channels Specialist at National Bank of Kenya

Number of Openings: 2

Position Summary and Key Responsibilities: 

Position Scope:

The role holder will provide support in the development, design, document, maintenance and provide solutions for digital channels systems.

Key Responsibilities:

• Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.
• Ensure that service / support calls are effectively responded to and resolved within the framework of the   Service level agreements and develop knowledge and awareness of the relevant applications.
• Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
• Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing and software and hardware audits are completed in a timely manner.
• Responsible for designing, developing and providing appropriate reports and management information as required by business.
• Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
• Continuously analyse user requirements and provide solutions.
• Maintain up to date system and user documentation and manuals.
• Ensured compliance of SLAs with system vendors.
• Recommended and implement upgrades for performance, security and business benefit.
• The role holder will provide support in the development, design, document, maintenance and provide solutions for digital channels systems – ATM & Card, Internet Banking, Agency Banking, Mobile Banking, Biller Engine & Money Transfer Services (MTS).
• Constituted cross-functional project teams with clearly defined roles.
• Carry out other duties as may be assigned by the supervisor.

Position requirements

Qualifications, Experience, Skills & Personal Attributes

• A minimum of a Bachelor of Science degree in IT, Computer Science or related field.
• ITIL Certification.
• Three (3) years’ experience in IT field within the Banking Sector or in a large IT enabled field.
• Professionalism –maintains a professional approach based on ethics and NBK values
• Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk 
• Building consensus and influencing-ability to influence various players across all NBK departments
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
• Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.
• Innovation; able to keep up with trends of meeting the demands of internal and external customers and controls thereof.
• Multi-tasking; able to manage several concurrent assignments and prioritise demands.
• Flexibility and adaptability; ability to keep pace with latest technology and trends in addition to new security requirements.