Client Service Manager at Wekplace

Job Description

We are looking for an experienced, passionate, and motivated team member to join our team! As our team member, your main responsibility will be to drive our business success by implementing a strong and sustainable sales strategy. Your and our team's main goal will be to turn leads and prospects into paid clients.

Client Service Manager duties and responsibilities

•  Contribute to the delivery of projects including the design of the proposal, questionnaire, analytical plan, and report and develop first draft for review.
• Collaborate across MSR’s business units to support business development and ongoing business process improvements.
• Manage assigned projects across all key stages from end-to-end; preparation, execution, and delivery of projects from desk research for briefing, questionnaire, charting, and presentation.
• Provide team with relevant stimuli, fieldwork briefing, training and debriefing
• Proactive in addressing any possible red flags, and taking initiative in finding/providing solutions to any issues.
• Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost-efficiency
• Perform other related functions that may be assign.

Qualifications

• General knowledge of market research, with a keen interest in Quantitative research.
• Demonstrate experience in data analysis and statistical analysis
• Interest and passion for the market research industry.
• A self-starter, with the initiative and ability to take responsibility for personal workload.
• High level of attention to detail and critical thinking.
• Confidence in communicating with a wide range of audiences.
• Have teamwork and team-building capabilities.
• Able to work with little or no supervision.
• Excellent PowerPoint and Advanced Excel skill is a must. Should have knowledge of analytical tools such as STATA, Power BI, and other relevant tools for research.