Coordinator, Enterprise Business - Business Reporting & Support at MTN

Job Summary:

• Responsible for gathering, compiling and verifying operational data (e.g. operations, financial etc) with a high level of integrity and accuracy, populating and updating of all operational dashboards and databases, preparing and disseminating all such operational data, through current periodic reports, both to external customers and internal management and providing general operations support.

Job Context

• Dynamic Telecommunication and ICT Industry and business models (Platform business).
• Increasing demand for digital experiences and data-driven decisions to keep up with customers.
• Development of a sophisticated client base (especially high value)
• A shift from share of market to share of life.

MTN Group Enterprise business standards and practices

• Multiregulated and multifaceted stakeholder environment
• Public Listed Organization
• Environmental, Social and Governance prioritized
• Regionalization structure and implication
• Performance driven environment
• Diverse cultural environment
• Dynamic workforce management
• Agile way of work

Foundational Skills Proficiency Required

• Strategic Planning & Thinking
• Aware of the organization's business plan, immediate environment and the possible impact of events and activities on the organization; understand current role in relation to executing the business plan
• Ensures team objectives are consistent with strategic plan

Critical Thinking

• Generates simple ideas
• Solutions are limited in scope

Analytical Thinking

• Undertakes a process of information and data collection and analysis for integration purposes.
• Identifies and makes sets of information and determines their relationships.
• Decision Making based on Decision Modelling
• Recognizes when advice or assistance is required in making decisions on non- routine issues and looks to others to provide support
• Distinguishes between critical and irrelevant pieces of information. Gathers input and information from a variety of sources to reach a conclusion

Integrated Analytics

• Is familiar with the organization's various sources of business, customer, and market information, both behavioral and technical data
• Understands the range of metrics used to measure value and effectiveness and can use analytics to review the business impact of key activities

Key Tasks
Billing and Revenue Assurance

• Ensure that all closed projects are billed accurately by Credit Control and Finance
• Ensure the implementation and adherence of all RA controls
• Liaise with Credit control and Finance to ensure new customer accounts across all product lines are created and billed.

Customer Credit Management

• Liaise with Credit Control and Finance to resolve all customer credit issues
• Investigate, analyse and raise service credits for customers
• Liaise with Credit Control and Finance to ensure timely delivery of all customer monthly bills.
• Conduct monthly aging analysis of EBD customers and alert the business for high-risk debtors

Quality Control and Assurance

• Assist Quality Control and Operations Manager to embark on periodic checks and review of internal processes to ensure adherence to company processes.
• Assist Quality Control and Operations Manager to address all audit queries
• Review monthly bad debt provision shared by Credit Control

Contract Management and Customer Related Process Management

• Coordinate the end-to-end contract management process and be a single point of contact (SPOC) for all contracts with Legal and company secretariate
• Liaise with Sales operations team to maintain a database of contracts and a tracker to track contracts at various stages and identify contracts due for renewal.
• Channel concerns raised by customers with respect to contracts to appropriate teams for resolution

Database and Records Management

• Review, populate and ensure that all dashboards and databases are accurate and up to date
• Ensure records across the Division are archived properly and appropriately for ease of retrieval by liaising with relevant teams

Business Performance Management

• Assist EBU Analyst to coordinate weekly performance meetings
• Assist EBU Analyst to review and compile all weekly performance reports and share with team
• Ensure that all team leads update their teams’ performance reports weekly and on time

Education

• A Degree in Finance or Accounting or Management related field.

Experience

• 3 years relevant experience in an analytics role.

Training

• Per skills analysis

Competencies
Professional/Technical Competencies:

• Financial Management
• ICT/ Telecom Business Savvy
• Market Research Orientation
• Business Development
• Financial Modelling
• Information Analysis & Reporting
• Risk Management
• Microsoft Office Suite

Skills/Physical competencies:

• Courage Skills- Manages self and be a team player, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, shares knowledge effectively
• Organisational Positioning Skills - Good written and verbal communication, presentation skills, commitment to the organization
• Global thinker, Analytical thinking, and Problem-solving abilities.
• Skill in Resource Management
• Negotiation & Influencing Skills
• Strong Performance drive and result orientation
• Ability to understand strategy to ensure operational resiliency.
• Ability to work effectively under pressure
• Ability to multi-task

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.