Data Site Engineer at Reliance Personnel Services

About the job

• As the Data Site Engineer, you will be responsible for designing, setting up, and managing information/network systems at data centers as well as monitoring systems operations and administering IT solutions to ensure servers, hard drives, and other data center equipment function efficiently.
• You will also maintain the HVAC and electrical systems at the data center, inspect power/cooling systems to identify and fix flaws that may be detrimental to network performance and maintain/conduct repairs on the physical structure that houses data center equipment.

Responsibilities

• Executes day-to-day surveillance of building and equipment and reports all building and customer defects.
• Monitors performance of equipment and installations and co-provides input on power usage and capacity planning. Provides data for input into reports, such as electric meter data.
• Provides data for input into reports, such as electric meter data.
• Supports in the maintenance and repairs on buildings and equipment in accordance with change requests, Service Level Agreements (SLAs) and Measure of Performance (MOP).
• Co-directs repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs, and MOP.
• Responds to alarms and handles or escalates alarms according to guidelines.
• Provides practical direction for external security employees.
• Participates in inventory control of supplies
• Makes suggestions for improving the quality and effectiveness of the data centre
• Participates in the full continuous (24x7) call-out team and/or shifts
• Surveillance, maintenance and repairs of building and equipment are performed in accordance with quality standards and agreed SLAs, adhering to all rules and regulations regarding Health & Safety.
• Acts as a first point of contact for customer deliveries and removals, prepares and plans operational activities and informs the local security team
• Provides CIM team with technical support and acts as first point of contact for CIM questions both internally and externally prior to escalation to CIM
• Customers are implemented in accordance with the customer implementation plan, quality standards and agreed SLAs, adhering to all rules and regulations regarding Health & Safety.
• Carry out performance-tuning operations on data centre systems to ensure high level of power availability, and security.
• Support Sales team in pre-sales technical support
• Customer interventions and value- added services are performed in accordance with quality standards and agreed SLA’s, adhering to all rules and regulations regarding Health & Safety.
• Ensure that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
• Support the Data Centre Manager to maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues
• Day to day client management activities (including terminations) of clients are performed in accordance with internal guidelines policies and procedures and customer requirements.