Director, Compliance at Last Mile Health

• Reporting to the Deputy Chief Operating Officer, the Director, Compliance will establish standards and implementing procedures to ensure that LMH’s compliance function is effective and efficient in identifying, preventing, detecting, and correcting noncompliance with applicable policies, procedures, laws, and regulations. This spans both financial and operational policies across LMH’s Global and Country teams. It includes the design and execution of internal audit processes, as well as an org-wide training program and a refreshed approach to compliance monitoring. The Director, Compliance will work closely with programmatic, financial, and operational teams to execute this work, raising awareness and ensuring buy-in via an approach that empowers all staff to adopt and prioritize good ethical conduct. They will identify opportunities for improvement in program specific and org-wide policies, workflows, and systems, and - in consultation with relevant stakeholders - provide recommendations and technical support for the design of solutions that improve compliance and risk mitigation at all levels.
• The Director, Compliance is a member of the Organizational Effectiveness function, which sits under the Global Services team in support of LMH’s country programs. They will effectively model and communicate the importance of compliant and ethical conduct, and provide reasonable assurance to senior management that there are effective and well understood policies and procedures in place to ensure that the organization is complying with all major regulatory requirements.

What You'll Do

Design and oversight of LMH’s Compliance Function

• Establish a compliance framework, including a roadmap of compliance priorities, as well as metrics and tools to improve visibility and build a better culture of compliance tracking and reporting
• Establish standards and implementing procedures for compliance reviews and/or internal audits at different levels of the organization
• Lead or oversee compliance reviews and/or internal audits of Global and Country Program policies, procedures, and functions
• Produce clear and concise reports detailing audit findings and/or the status and efficacy of corrective actions
• Provide and/or support recommendations and solutions to improve financial and operational policies, workflows, and systems in response to audit findings and other high-risk compliance areas. Support remediation and training to ensure that recommendations are fully implemented
• Oversee the design and implementation of a Compliance Training Program for all Global and Country Program staff
• Maintain oversight of LMH’s Policy Management Catalog and Guide to ensure that policy and related policy documents are comprehensive, up to date, approved, and primed for successful implementation
• With People Operations and relevant leadership, support internal investigations and/or other ethics concerns or complaints

Leadership and Assurance

• Collaborate with leadership and other internal stakeholders to promote a consistent, effective, and fit-for-purpose approach to compliance across LMH
• Raise awareness of the compliance function and maintain regular communication with relevant stakeholders on compliance strengths and weaknesses, corrective actions, and monitoring plans
• Support reporting to senior leadership and Board of Directors on compliance related matters
• With relevant stakeholders, strengthen the organizational culture of ethics and compliance, ensuring that all departments are communicating effectively and supporting one another as needed to meet compliance and risk mitigation requirements
• Maintain an up to date understanding of LMH’s global operations, risks, and compliance requirements, as well as auditing standards/industry best practices
• Serve as a central point of expertise on compliance requirements and help to ensure these are incorporated into core systems, policies, and processes

Team Management

• Provide ongoing thought partnership, coaching, and technical support to the Compliance Manager
• Support an inclusive, action-oriented, and results-driven culture within the Organizational Effectiveness team that balances regulatory and policy compliance with an understanding of field constraints and the ultimate impact of LMH’s work

What You'll Bring

• Bachelor’s degree or equivalent -- Finance, Accounting, Operations or Project Management related
• Progressive experience in internal audit, compliance, safeguarding and/or investigation related roles
• Experience working in INGOs or similar multicultural environments, with the ability to build authentic relationships and provide guidance to people with different cultural backgrounds, training, and experience
• Knowledge of technical aspects of accounting, financial reporting, and/or operational policies and procedures, combined with experience evaluating risk, internal controls, and compliance
• Quickly grasps the subtleties of complex issues and identifies patterns in challenges. Comes up with insightful, pragmatic, equitable, and sustainable ways to tackle common challenges and produce positive change. Has a successful track record of taking a concept from idea to implementation
• Brings a clear vision and recognizes the value of divergent perspectives. Approaches leadership with a mindset of “power with” rather than “power over” and regularly includes others in planning and decision-making. Able to make and communicate difficult decisions in the best interest of the organization
• Inspires and motivates others to take action and meet goals. Uses coaching, training, and feedback to develop others and support problem-solving
• High sense of ethics, integrity, and the ability to maintain strict confidentiality
• Cultural competence to be a leader in an organization that values and embraces diversity, equity and inclusion
• Demonstrated skills in effective time management and work prioritization, including strong ability to manage conflicting priorities in high volume portfolios, minimizing

You'll Impress Us If

• Knowledge of and/or experience interpreting USG rules and regulations
• Evidence of self-directed work style both independently and as part of a high-performing team