Dispatch Clerk at MNC Consulting Group Limited

Key Responsibilities:

Dispatch Coordination:

• Assist in the scheduling and dispatching of drivers and vehicles based on delivery orders, route planning, and customer requirements
• Communicate with drivers to provide detailed instructions, delivery addresses, and any special requirements
• Monitor delivery progress and provide updates to the dispatch team and customers as needed

Marketing:

• Ensuring that all the walk in clients have been attended to
• Marketing all the available products to the clients

Data Entry and Documentation:

• Enter and update delivery orders, schedules, and other relevant information into the dispatch system
• Maintain accurate records of dispatch activities, including driver logs, delivery times, and customer interactions
• Prepare and distribute dispatch-related reports to supervisors and management

Customer Service:

• Respond to customer inquiries regarding delivery schedules, delays, and other concerns
• Coordinate with customers to confirm delivery times and any specific instructions
• Address and resolve any customer complaints or issues in a professional and timely manner

Communication:

• Serve as a liaison between drivers, dispatchers, and other departments (eg, sales, customer service, stores)
• Relay important information to drivers, such as traffic updates, route changes, and safety alerts
• Ensure that all relevant parties are informed of delivery status and any changes in real-time

Administrative Support:

• Assist the Dispatch Supervisor in preparing schedules, route plans, and other logistics documents
• Help in coordinating the maintenance and repair schedules for vehicles in the fleet
• Order and maintain office supplies necessary for dispatch operations

Compliance and Safety:

• Ensure that all dispatch activities adhere to company policies, safety regulations, and legal requirements
• Verify that drivers have the necessary documentation, including licenses, permits, and delivery manifests
• Report any compliance issues or safety concerns to the Dispatch Supervisor immediately

Problem-Solving:

• Assist in resolving issues that arise during dispatch, such as delivery delays, vehicle breakdowns, or driver shortages
• Collaborate with the dispatch team to develop solutions that minimize disruption to delivery schedules
• Escalate complex problems to the Dispatch Supervisor or appropriate management for further action

Qualifications:

• At least a diploma or certification in logistics related fields is a plus
• Previous experience in a dispatching, logistics, or administrative role is preferred
• Proficiency in data entry and familiarity with dispatch software or related systems
• Strong organizational, communication, and problem-solving skills
• Ability to work effectively under pressure and handle multiple tasks simultaneously
• Basic knowledge of transportation regulations and safety standards
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software
• The role requires a high level of attention to detail and accuracy in data entry and record-keeping