Executive Personal Assistant at MNC Consulting Group Limited

Job requirements

• Certification in secretarial work, office administration, or related training.
• 3 years of experience as a personal assistant or supervisor would be advantageous.
• Eloquent and confident personality.
• Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
• Advanced typing, note-taking, recordkeeping, and organizational skills.
• Ability to manage internal and external correspondence.
• Working knowledge of all office machines.
• Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
• Excellent written and verbal communication skills.
• Ability to stand in when the director is not available.
• Exceptional interpersonal skills.
• Driving skills is an added advantage.

Key roles and responsibilities

• Act as the point of contact between the director and internal/external clients.
• Develop and implement strategies to enhance customer satisfaction and loyalty across all the company branches.
• Monitor customer feedback and implement necessary improvements to ensure a consistently high level of service.
• Train and mentor staff to deliver personalized and professional service to clients.
• Monitor and control expenses to maximize profitability while maintaining service quality.
• Address customer complaints and resolve issues in a timely and effective manner.
• Conduct regular inspections to maintain cleanliness, safety, and hygiene standards.
• Monitor inventory levels and equipment maintenance to ensure uninterrupted service delivery.
• Keenly focus on strengthening brand reputation and publicity in the market.
• Oversee the day to day operations including banking and managing pettycash.
• Screen and direct phone calls and distribute correspondence.
• Handle requests and queries appropriately.
• Manage diary and schedule meetings and appointments.
• Accompany the director to meetings and prepare minutes.
• Make travel arrangements.
• Take dictation and minutes.
• Produce reports, presentations and briefs.