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  • Posted: Oct 31, 2022
    Deadline: Not specified
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    Atlas Copco (Copco from Compagnie Pneumatique Commerciale) is a Swedish multinational industrial company that was founded in 1873. It manufactures industrial tools and equipment.
    Read more about this company

     

    Global Customer Experience Implementation Manager

    Main Responsibilities 

    • CX Implementation - Accountable for the global deployment of strategic Customer Experience (CX) programs to drive global adoption of (a) Fab Performance Scorecard as de-facto reporting standard across regions, and (b) NPS, VLSI and FSE surveys to enable the business to act on customer feedback 
    • Fab Performance Scorecard – leads the strategy to drive customer centres Fab Performance productivity using “compelling storytelling with data” to demonstrate Edwards’ value as a reliability Partner
    • CX Ambassador – Coaches and influences regional stakeholders ensuring skills and behaviours are meeting (or exceeding) required standards, identifying performance gaps, and driving improvements to ensure customer experience is maximised. 
    • Change Management - Develops and implements efficient change management strategies and learning approaches to ensure successful adoption and transfer of ownership and governance to region 
    • Best Practises - Creates and communicates a shared vision of customer success across all regions, to create a cohesive and meaningful business approach to data and its value for customers and employees.

    What can you expect from us? 

    • We want to be a workplace for everyone.
    • At Atlas Copco we know that diversity and inclusion are critical to our long-term success.
    • We know that diversity and inclusion help us to understand our customers’ needs and strengthen employee motivation, productivity, innovation and results.
    • We will continue to invest in our people, celebrating diversity, encouraging individual growth, and making sure Edwards is a place where everybody is proud to work.

    As well as a competitive salary, our benefits include:

    • 25 days holiday, increases with length of service
    • Pension
    • Ride to work scheme
    • Health cash plan & eligibility for private medical insurance
    • Electric vehicle salary sacrifice scheme
    • Pure Gym membership discount
    • Company bonus scheme
    • Employee Assistance Programme
    • Onsite & remote wellbeing activities

    Method of Application

    Interested and qualified? Go to Atlas Copco Group on www.atlascopcogroup.com to apply

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