Global Customer Experience Implementation Manager at Atlas Copco Group

Main Responsibilities 

• CX Implementation - Accountable for the global deployment of strategic Customer Experience (CX) programs to drive global adoption of (a) Fab Performance Scorecard as de-facto reporting standard across regions, and (b) NPS, VLSI and FSE surveys to enable the business to act on customer feedback 
• Fab Performance Scorecard – leads the strategy to drive customer centres Fab Performance productivity using “compelling storytelling with data” to demonstrate Edwards’ value as a reliability Partner
• CX Ambassador – Coaches and influences regional stakeholders ensuring skills and behaviours are meeting (or exceeding) required standards, identifying performance gaps, and driving improvements to ensure customer experience is maximised. 
• Change Management - Develops and implements efficient change management strategies and learning approaches to ensure successful adoption and transfer of ownership and governance to region 
• Best Practises - Creates and communicates a shared vision of customer success across all regions, to create a cohesive and meaningful business approach to data and its value for customers and employees.

What can you expect from us? 

• We want to be a workplace for everyone.
• At Atlas Copco we know that diversity and inclusion are critical to our long-term success.
• We know that diversity and inclusion help us to understand our customers’ needs and strengthen employee motivation, productivity, innovation and results.
• We will continue to invest in our people, celebrating diversity, encouraging individual growth, and making sure Edwards is a place where everybody is proud to work.

As well as a competitive salary, our benefits include:

• 25 days holiday, increases with length of service
• Pension
• Ride to work scheme
• Health cash plan & eligibility for private medical insurance
• Electric vehicle salary sacrifice scheme
• Pure Gym membership discount
• Company bonus scheme
• Employee Assistance Programme
• Onsite & remote wellbeing activities