Head Infrastructure & Data Centre at National Bank of Kenya

Position scope:

Responsible for managing end-to-end operations, processing, maintenance and enhancement of the Bank’s Networks and Infrastructure for smooth business operations and attaining of strategic corporate goals and objectives.

Key responsibilities:

• Accountable for day to day operational, processing, administrative and maintenance tasks of Bank’s Infrastructure.
• Providing high availability of all bank’s systems and services
• Manage the day-to-day Data Centre tasks & maintenance of the data center environmental facilities
• Enforcing compliance and adherence to SLAs for all service providers and vendor management.
• Monitoring and managing entire Bank’s network for optimal uptime of the LANs and WANs.
• Working with other ICT and business teams to achieve business targets and customer service in Line with Bank’s strategy.
• Ensuring Disaster Recovery (DR) and BCP capabilities for all systems in the bank including Quarterly testing.
• Fast tracking audit and risk register issues and ensuring the gaps are closed.
• Managing Infrastructure, Networks and team engagement for better Performance and productivity.
• Establish a planning process for review of performance, security, quality and capacity of all Hardware, Servers and PCs
• Continuously monitor and report the availability, performance and capacity of hardware resources
• Management of reliable, quality and secure servers within approved industry standards in order to optimized technologies
• Participate in partnership with service providers to reduce Total Cost of Ownership
• Plan and implement ICT Hardware systems as part of the Bank’s Business Continuity Management
• Stays current with technological developments in systems administration technology and recommends ways for the Bank to take advantage of new technology in hardware and data center.

Position requirements

Skills & Experience:

• Bachelor’s degree in ICT, Computer Science, Information Systems or a related field.
• Project Management, ITIL Certification
• In depth knowledge and experience in ICT Hardware, Operating systems and systems operations.
• Post graduate degree
• Professional qualifications (CPA, ACCA, AKIB)
•  Knowledge of Banking industry, standards and procedures.
• Ten (10) years’ relevant experience in IT field four (4) in a management position in Networks and Infrastructure. environment
• ICT Strategy development
• ITIL Governance Standards
• Core banking systems
• Enterprise Architecture
• Disaster recovery planning
• Business Continuity planning
• Infrastructure development
• IT Security and Security appliances
• Data Centre Management
• Systems Administration
• Service Desk Analysis
• Server Management
• Leadership and management
• Good communication skills.
• Ability to maintain and promote a positive attitude and work environment by leading through example
• Team player and ready to work under pressure
• Performance Management and team building
•  Professionalism
• Integrity and honesty