Head of Laundry Operations & Quality Assurance at Gap Recruitment Services Limited

Job Purpose:

The Head of Laundry Operations will be responsible for supervising laundry teams, enforcing quality control and ensuring smooth, efficient service from garment pickup to delivery. This is a hands-on leadership role ideal for a candidate with deep technical expertise in laundry processes and strong team management skills.

Key Responsibilities:

• Lead and manage a team of laundry staff including stain removal specialists, washers, pressers, and packers.
• Set daily production targets and monitor progress to ensure timely order completion.
• Oversee the full cycle of garment care, from pickup to delivery.
• Implement and monitor quality control standards for fabric care and cleaning procedures.
• Train, mentor, and evaluate staff performance to ensure continuous improvement.
• Maintain laundry equipment, troubleshoot issues, and coordinate repairs as needed.
• Collaborate with logistics and customer service teams to ensure efficient and timely service.
• Track and report operational metrics using basic digital tools like Google Sheets and mobile apps.

Qualifications and Skills:

• Minimum 5 years experience in laundry operations, preferably in hotel, hospital, or commercial laundry settings.
• Proven leadership skills with the ability to manage and motivate a diverse team.
• In-depth understanding of fabric types, stain treatment methods, and commercial laundry machinery.
• Strong organizational and multitasking skills.
• Effective communication skills and the ability to delegate responsibilities clearly.
• Tech-savvy with the ability to use WhatsApp Business, mobile apps, and basic spreadsheets.
• High levels of integrity, discipline, and attention to detail.

Why Join Our Client?

• Be part of a reputable and fast-growing company with a focus on operational excellence.
• Work in a leadership capacity where your decisions impact service delivery and customer satisfaction.
• Competitive compensation package based on experience.
• Opportunity to implement improvements and shape the future of the business.