Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
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As the Housekeeping Manager, you will lead the housekeeping team to set up operations, maintain the highest standards of cleanliness and presentation throughout our Hotel’s guestrooms and public spaces, ensuring a memorable experience for every guest.
Key Responsibilities:
Strategic Management for Deep Cleaning: Develop meticulous schedules and maintain records for deep cleaning operations.
Leading Cleanliness Excellence: Oversee guestrooms and public area cleanliness for top-notch guest comfort.
Hire and train a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
Maximizing Productivity: Monitor room cleaning productivity and optimize staff attendance for efficient operations.
Collaborative Approach: Liaise with front office and maintenance to ensure seamless guest preparations.
Resource Optimization: Drive cost efficiency through inventory management and contractor partnerships.
Exceptional Guest Care: Respond promptly to guest concerns with personalized attention.
Continuous Operational Enhancement: Identify and implement improvements for elevated service standards.
Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
To plan and organize regular departmental training for all employees, especially new employees, paying particular attention to efficiency, service standards, hygiene & grooming, diplomacy, job knowledge and skills.
Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.
Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications.
Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs.
Keep control of daily financial reports, updating profit and loss for each month end.
Qualifications
Degree in Hotel Management or related field.
Minimum of 3 years in a similar role, preferably in a 4/5* hotel.
Previous experience with pre-opening of a hotel is a big plus.
Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
Demonstrated experience in hotel housekeeping management.
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