HR Generalist at Citi

Employee Status: Regular Job ID: 20166208

The Human Resources (HR) Generalist is responsible for the delivery of day-to-day HR support in coordination with Country CHRO & the MEA HRPS team for the ICG, GF and O&T Business. The overall objective of this role is to provide a broad range of HR services to client groups within Citi. The role will focus on providing HR support for Kenya by collaborating with the Country CHRO, PS Head and Regional HRPS.

Key Responsibilities:

• Assist line managers with the execution of HR processes, including performance management, employee engagement, talent, employee relations, coaching, training, conflict resolution, and interpretation of employment policies and practices.
• Partner with Human Resources Advisors (HRAs) and business/functional line managers to recommend, develop, and execute human capital strategies to achieve business goals as well as participate on Human Resources Professional Services (HRPS) project teams such as engagement initiatives or re-engineering.
• Liaise with HR Centers of Excellence (COEs) on various HR Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent, and Reporting.
• Manage immigration and mobility/relocation cases.
• Execute ad hoc requests and projects, such as audit support, Voice of the Employee (VOE) survey preparation, and reporting.
• Ensure escalated client/employee issues are resolved with urgency and deliver services with a process improvement mindset to increase effectiveness and efficiency
• Build and maintain partnerships to foster trust and accountability with all stakeholders
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Actively contribute to HR projects as required, lead mid-term projects
• Ensure compliance to statutory requirements, essential from both a regulatory and reputational perspectives.
• Manage the department’s operations within the corporate and statutory controls. Continually review the effectiveness of controls in mitigating changing risk environments through established tools and processes.
• Support CHRO in developing / updating HR policies and procedures to ensure compliance with changing corporate and regulatory environments.
• Participate in the administration of the Provident Fund Schemes in Kenya as a Secretary to the Board of Trustees
• Handle regulatory reporting according to country’s requirements.
• Support in-country payroll administrative processes through collation and submission of payroll input changes for action by HR Shared Services (HRSS) as per the established payroll calendar.

Development Value:

• The successful candidate will gain an in-depth understanding of all functions within the HR, and will gain expertise in delivering HR services in a very large and complex organization. This role provides the opportunity for the incumbent to work within the HR Professional Services Team delivering end to end HR processes as well as deal with various levels of managers from line managers to country/cluster business leaders. There is an opportunity to develop HR skills in all aspects of human resources in a complex corporate environment

Knowledge/Experience:

• Demonstrable experience of supporting people managers on a range of people activities from basic support on key people processes to complex employee relations issues which involve consultation with a range of internal stakeholders
• Demonstrable experience of a professional and responsive approach to support people managers in a fast paced, complex environment
• Knowledge and experience of sound HR practice
• Commercial awareness and a solid understanding of how HR adds value to the business
• Proven track record of delivery in a busy environment
• Project management and delivery

Qualifications:

• Bachelor’s degree/University degree or equivalent experience
• 2-5 years of relevant experience
• Experience in Human Resources, employee relations, and financial services
• Experience working with remote locations
• Working knowledge of HR functions
• Working knowledge of industry standards and practices
• Intermediate – advanced proficiency in Microsoft Excel, Word, PowerPoint, PeopleSoft and Human Resources Management Systems
• Consistently demonstrates clear and concise written and verbal communication
• Registered member of Institute of Human Resource Management

Skills & Competencies:

• Proficient in multi-tasking
• Excellent interpersonal communication and time management skills
• Ability to build strong relationships as a trusted partner
• Strong influencing and ability to work in a complex matrix environment
• Ability to work under pressure
• High tolerance for dealing with ambiguity and on-going change 
• ‘Process improvement’ mind-set to increase the effectiveness and efficiency of the services offered
• Resilient under pressure and self-motivated in a fast paced and demanding environment
• Personal integrity and discretion
• Proficient in the use of HR systems as well as in Microsoft Word, Excel and PowerPoint
• Adaptable approach and execution oriented
• Ability to cooperate, manage and influence remotely
• Accuracy and attention to detail combined ability to take big picture perspective
• Team oriented