HR & Operations Coordinator at Bollard Consulting Limited

Operations management

• Serve as the primary liaison between the Managing Director and on-site operations.
• Monitor daily hotel operations and report key metrics.
• Coordinate with department heads on operational matters.
• Manage correspondence, emails, and phone calls for management.
• Schedule appointments and coordinate meetings.
• Prepare reports, presentations, and business documents.
• Maintain filing systems and office organization.
• Handle confidential information with discretion.
• Prepare daily/weekly operational reports for Managing Director.
• Communicate urgent matters and decisions promptly.
• Coordinate between on-site team and remote management
• Maintain communication logs and follow-up systems.
• Coordinate special requests and VIP services.
• Maintain guest database and communication records.

Human Resources

• Serve as the first point of contact for employees and external partners regarding HR-related queries and issues.
• Maintain accurate employee records and ensure compliance with HR policies and procedures to uphold regulatory standards.
• Administer employee benefits programs and respond to employee inquiries promptly and professionally.
• Internal Communication: Communicate HR policies, updates, and information effectively to employees, ensuring clarity and alignment.

Qualifications:

• Diploma or Bachelor's degree in Business Administration, Hotel Management, or related field
• At least three (3) years progressive working experience in administrative or hospitality roles
• Should have basic understanding of hospitality operations.
• Ability to work independently with minimal supervision
• Flexibility to handle varied tasks and priorities
• Exceptional communication and interpersonal skills.
• Demonstrate high integrity, strong work ethics and ability to maintain confidentiality
• Excellent time management and negotiation skills
• Strategic planning and analytical skills.
• Strong attention to detail.