Human Resource Officer at ICS Outsourcing

Roles and Responsibilities

• Responsible for internal and external communications; checking of staff compliance with the dress code policy, conducts of the organization and escalating tthe Human Resources Manager in case of any issues
• Manage inbound and outbound calls of all seconded staff by checking with the call center agents
• Event management
• Administer recruiting process from strategic sourcing ton-boarding (induction) of employees for all assigned positions
• Suggest new procedures and HR policies tcontinually improve efficiency of the HR strategic business unit and organization as a whole, and timprove employee experience.
• Provide an effective and dedicated HR advisory service temployees in relation tabsence and health issues, conduct and capability, grievance matters, organizational change, and all other employee-relations matters
• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational development, and contribute tthe development of policies
• Responsible for data/file management processes (including verification) relating tnew hires
• Supervise staff registration with HMby handing them over and liaising with the Employee Health Manager
• Conduction of performance appraisal processes using ICS evaluate software
• Absence, Attendance, Punctuality, Leave Monitoring & Reporting
• Manage vendors from start (organizing of exhibitions for sample picking and presenting them tthe HR for executive approval) tfinish (creative design, physical samples approval, payments & arrival of the items) for year-end corporate gift items
• Supervise the Call Center Agents and Front desk by monitoring their daily activities and ensuring they send in their weekly (Fridays) and monthly (26th of every month) reports
• Ensure compliance with the expected professional outlook of all internal staff by informing new hires at the point of entry of the dress code policy and reporting defaulters tthe HRM.
• Conduct client and staff survey.
• Manage Call Center Projects by working closely with the clients and team tensure all expected results are met.
• Telemarketing
• Flight & Hotel Bookings online depending on the locations, airlines etc.

Skills and Requirements

• Minimum of Bachelors degree or equivalent from a Reputable and Accredited Institution of Higher Learning
• Relevant HR certifications is an added advantage
• At least Three (3) years experience in Human Resources
• Excellent organizational skills and attention tdetail
• Proficient in Microsoft Office with attitude tlearn new systems
• Excellent written and good communication skills is required.