ICS Outsourcing Limited is Nigeria’s leading Business Support Solution Company, a pioneer among Nigerian outsourcing companies providing wide range of outsourcing and business support solutions for businesses globally with over 25 years in business. We help companies improve their bottom line when they leverage outsourcing.
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Responsible for internal and external communications; checking of staff compliance with the dress code policy, conducts of the organization and escalating tthe Human Resources Manager in case of any issues
Manage inbound and outbound calls of all seconded staff by checking with the call center agents
Event management
Administer recruiting process from strategic sourcing ton-boarding (induction) of employees for all assigned positions
Suggest new procedures and HR policies tcontinually improve efficiency of the HR strategic business unit and organization as a whole, and timprove employee experience.
Provide an effective and dedicated HR advisory service temployees in relation tabsence and health issues, conduct and capability, grievance matters, organizational change, and all other employee-relations matters
Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational development, and contribute tthe development of policies
Responsible for data/file management processes (including verification) relating tnew hires
Supervise staff registration with HMby handing them over and liaising with the Employee Health Manager
Conduction of performance appraisal processes using ICS evaluate software
Manage vendors from start (organizing of exhibitions for sample picking and presenting them tthe HR for executive approval) tfinish (creative design, physical samples approval, payments & arrival of the items) for year-end corporate gift items
Supervise the Call Center Agents and Front desk by monitoring their daily activities and ensuring they send in their weekly (Fridays) and monthly (26th of every month) reports
Ensure compliance with the expected professional outlook of all internal staff by informing new hires at the point of entry of the dress code policy and reporting defaulters tthe HRM.
Conduct client and staff survey.
Manage Call Center Projects by working closely with the clients and team tensure all expected results are met.
Telemarketing
Flight & Hotel Bookings online depending on the locations, airlines etc.
Skills and Requirements
Minimum of Bachelors degree or equivalent from a Reputable and Accredited Institution of Higher Learning
Relevant HR certifications is an added advantage
At least Three (3) years experience in Human Resources
Excellent organizational skills and attention tdetail
Proficient in Microsoft Office with attitude tlearn new systems
Excellent written and good communication skills is required.
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