Inside Services Sales Representative at Schneider Electric

The mission of the Field Services  Inside Service Sales Representative is to maximize services revenue by establishing, building and nurturing relationships with the assigned portfolio of  Proximity Accounts. In addition to account ownership, he can be responsible to manage by delegating from outside sales services some tasks related to Strategic and Targeted Accounts.

Essential Responsibilities:

• Manage assigned Accounts
• Customer qualification and platforming
• Research contact and identity/plan key initiatives
• Be the Single Point of Contact for the assigned accounts
• Develop and maintain relationships with the customer
• Answer customer questions and educate on all SE services
• report on sales and margin of accounts
•  Build  and manage FS Opportunity Pipeline
• Analyze &  qualify opportunities in BFO
• Meet daily goals for outbound sales calls to support the existing customer base and identify and pursue new opportunities with existing accounts.
• Take inbound calls and e-mails to support the existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads
• Develop cross-selling between Line of Businesses service offer
• Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country
• Quote and close the deal for standard services offer
• Coordinate with all the FS teams and product teams if needed,  to satisfy service opportunities
• Keep updating the data of the Installed Base of the customers
• Document all records of customer history in BFO.
• Respond on time and on quality to On-demand requests from the customer.

Main interactions:       

• Customers, FS Operational Marketing, CCC, Outside services sales, Order Management, FS Operation

Key Success Factors

• Close collaboration with Outside Services Sales for complex on-demand sales.
• Reactivity on FSR and CCC opportunity generation.
• Regular collaboration with FS Operational Marketing Leader for a thorough understanding of  Demand generation plans, country Installed Base profile and associated services offer available and to be launched in the next months.

Qualifications
 Education / Skills:

• Education: Bachelor /associate degree in Electrical Engineering
• Experience: 2 years IS/ Field Service Representative/Customer Care

Soft skills:

• sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
• Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO. 
• Familiarity with Schneider Electric  products and services. 
• Familiarity with phone, Internet, e-mail systems and social media
• Verbal and written communication skills
• Able to prioritize and manage multiple tasks and build customer relationships.  
• Successfully complete assigned training paths and successfully engage in technical sales conversations .
• Language skills: native speaker level for local context