NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.
Read more about this company
IT Technical Support Engineer- Fixed Term Contract
Configure, manage, and troubleshoot Cisco Meraki (MX, MS, MR series) and Huawei enterprise solutions.
Maintain and optimize network performance, including TCP/IP, routing protocols, VLANs, VPNs, and network security.
Support and maintain CCTV systems, especially Huawei IP surveillance.
Utilize network monitoring tools, ticketing systems, and remote support platforms for proactive issue resolution.
Provide advanced troubleshooting and clear communication to resolve technical issues promptly.
Maintain documentation for network configurations and system changes.
Fit Out & Renovation Support
Execute structured cabling and network installations during new office fit outs.
Set up and commission IT infrastructure in new or refurbished spaces.
Coordinate with vendors and assist in project management for IT-related installations.
Qualifications & Skills
Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline.
2–3 years of experience in IT infrastructure support or network administration
Strong hands-on experience with Cisco Meraki, routers, switches, and structured cabling.
Exposure to CCTV systems, UPS, and POS hardware.
Familiarity with network monitoring tools and remote troubleshooting
Basic knowledge of vendor coordination and project management principles.
Excellent problem-solving and communication skills.
Ability to travel between multiple client locations within Nairobi.
Professional demeanor and ability to interact with multinational clients in a premium workspace environment.
Gmail
Yahoomail