The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Wipe the machines to remove any traces of drips and dust.
Ensure that machine steam press, finishing cabinet and ironing table are in good working condition and alert the supervisor or manager or maintenance if otherwise.
Prioritize your work to start with most urgent and critical
Check the Care Label for ironing instructions.
Check for any broken buttons, tears and stains that might have been overseen from the previous stage of laundering. Be on the look out for the common collar and cuff stains. Give to the Seamstress or Spotter/ Machine operator if otherwise.
Ensure that all the garments have a tag with the guests name and receipt number/room and if otherwise alert the supervisor.
Press all guest linen and uniform and to note well done trouser should have a single press line on each leg (formal trousers) and should not have button and pocket impressions. Should also be free from wrinkles.
Well done jacket and shirt should be free from wrinkles and should not have any press lines on sleeves (roll sleeve). The jacket collar should roll freely and shouldn't fold elaborately on the fold lines.
Perform second checks after finishing pressing garments to ensure they are well done before putting on hanger.
At end of shift ensure machine is switched off and surrounding area is left neat and organized.
Reports any defective laundry equipment without delay to the laundry manager and in their absence to the chief engineer/his or her assistant
Ensures that he/she follows health and safety procedures strictly.
Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery
Ensures that no unauthorized garments are laundered.
Performs any other duty as assigned by the Supervisors.
Qualifications
Previous experience in laundry is desired
Being attentive and sensitive to customers and guests.
Accurately and promptly fulfilling guest request.
Understands and anticipates guest needs.
Maintain high level of knowledge which will enhance the guest experience
Demonstrates a service attitude that exceeds expectations
Takes appropriate action to resolve guest complaints.
Maintains a high level of product and service knowledge
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