Manager, Money Transfer Services at National Bank of Kenya

Job Reference No. NBK/01/2025

Position Scope:

The position is responsible for driving profitable revenue and volume growth for Money transfer services with a focus on new acquisition, deepening existing relationships and cross sell thereby improving market and customer share of wallet with the bank.

Key Responsibilities:
Business Development

• Define and plan Money transfer services enhancements to promote uptake.
• Develop and implement strategies to grow revenue from Money Transfer Services business.
• Grow the Bank’s remittance market share.

Partnerships and Relationship Management

• Recruit and Onboard new IMT partners
• Manage relationships with all IMT Stakeholders both internal and external.
• Review all Money transfer service contracts to align with the Bank’s objectives.

Marketing and Promotion

• Develop processes for Money transfer service sales activations and marketing plans targeting specific MTS merchants for joint marketing and promotions and marketing department.
• Ensure visible signage in the entire branch network.

Reconciliation, Settlements and Reporting

• Ensure revenue collected on all Money transfer services avenues.
• Ensure settlements are done promptly by the back-office team.
• Ensure reconciliation on Money transfer systems and feedback to branches.
• Provide monthly performance revenue reports to branches.

Branch Support

• Liaise with branch to have dedicated and manned cubicles for Money transfer service.
• Ensure that branches have active user/passwords access through ICT support.
• Organize for user training on Money transfer services and products.

Education/Professional Qualifications, Skills & Experience:

• Bachelors’ Degree from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• Five (5) years banking experience of which 2 years must have been in Money Transfer Services and
• Cross Border Remittances in a commercial bank at a managerial level.
• Strong background in product development and roll out, partner relations and change management.
• Comprehension of the Money Transfer regulations from a local and international standpoint.
• Good understanding of Banking laws and regulations.
• Budgeting and Planning skills.
• Project Management skills.
• Knowledge and ability to ensure good governance practices in assigned Department.
• Highly analytical and ability to challenge status quo based on quantitative facts and impacts.
• Stakeholder Management.
• Ability to develop reports.
• Excellent communication skills.
• Ability to lead teams, mentor and coach staff to goal definition and achievement.
• Performance Management and team building.
• Ability to make strategic decisions in a timely and effective manner.
• Maintains a professional approach based on ethics and NBK values.
• Ensures ethical practices and integrity and ensures NBK is not put at reputational risk.
• Customer focused striking a solid balance between external and internal customer orientation