Manager, Server and Storage at NCBA Group

Key Accountabilities (Duties and Responsibilities)

• Infrastructure
• 20% Management of the physical and virtual Infrastructure, VMware, Hyper-V, running multiple OS platforms
• Server hardware support and maintenance in collaboration with selected partners and vendors
• Implementation of High Availability setups as well DR for bank systems
• Manage projects related to enterprise infrastructure
• Management of enterprise applications that relate to the daily operations of the bank.
• Serve as an escalation point and/or backup for end-user issues
• Management of documentation – SOPs, Inventory and architecture diagrams
• Storage, Backup and Recovery Infrastructure
• 20% Implement the Storage, Backup and Recovery strategy in line with the Business Strategy.
• Operationalize plans, designs, and implements Storage, Backup, and Recovery projects in accordance with Bank's requirements.
• Support Storage, Backup, and Recovery architectural framework that is applicable throughout the organization.
• Evaluation and Test new Storage, Backup, and Recovery technology to support new products and services.
• Collaborate with personnel and contractors assigned to the department regarding maintenance, support, and
• upgrades performed on the Bank's infrastructure.
• Create strong relationships at the regional/global level within the IT community to ensure maximum leverage of resources/solutions to support local requirements.
• Monitor Capacity and Performance of the group-wide server and storage infrastructure to ensure optimum efficiency.
• Plan for capacity, performance, and service availability of all servers and storage in line with business needs. Work with application/project teams and 3rd party partners to plan, design, and implement new infrastructure, to meet the existing and growing needs of the business.

Job Dimensions

• Reporting Relationships: jobs that report to this position directly and indirectly
• Direct Reports Storage and Backup Administrator (Contract)
• Indirect Reports Outsourced Staff, Vendors
• Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to succeed in this role.
• Internal
• All Business units
• External
• Vendors
• Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial, or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.
• Structure of the Databases, Storage, Backup, and Recovery infrastructure within approved guidelines.
• Storage, Backup, and Recovery Infrastructure design, reviews, and improvement proposals
• Work cycle and impact: time horizon and nature of impact (Planning) (e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)
• Long Term planning – 6-9 months
• Short Term Planning – 1-3 months

Ideal Job Specifications

• Academic:
• Bachelor of Computer Science degree or any other IT related field
• Professional:
• ITIL
• MCSE
• Server & Storage Administration Training etc.

Desired work experience:

• 5 years working experience