Mobile Performance Analyst at Vodafone Ghana

Role purpose

• The Mobile Performance Analyst is the analytical backbone of all the Revenue Reporting within the Regions.
• The Performance analyst is responsible for analysing the revenue performance of existing products & consumer segments across regions. 
• The performance analyst will be the custodian of the Revenue related reports and other key performance reports which will cover all activities across the segments, product and other performance indicators in the regions.
• Overall, the output of this role should influence decision making across the business and help in creating tangible (revenue) value.
• Revenue forecast from weekly performance review and identifying any potential variances for early remedial action
• Apply geo-marketing studies in performing 2G/3G/4G rollout to improve network coverage and capacity.
• Provide commercial support to the regions.
• Develop new innovative solutions to automate daily workflow & increase team productivity.

Key accountabilities and decision ownership

• Monitor/Analyse and report revenue and consumer KPIs on a daily/weekly/monthly basis and track trends. (all legs of service revenue- outgoing and incoming – ARPU, MOU, PPM, PPMB, Daily RGS, 30 days RGS, Reloads
• Be abreast of drivers and insights behind revenue and customer performance and support the regions with insights  
• Continuous engagement with the Regional sales team in performing geo-marketing studies in identifying and evaluating commercial areas for rollout.
• Monitor/Analyse and report rollout site revenues and consumer KPIs on a daily/weekly/monthly basis and track trends.
• Track regional performance against budget, both overall and within channels and segments and provide recommendations as necessary for performance improvement.
• Be the Commercial SPOC in Managing and handling network coverage complaints. Ensure that coverage complaints are handled efficiently and profitably
• Revenues by Segments, Products and Channels and develop understanding of the revenue performance drivers in each area and recommend areas for performance improvements.
• Maintain effective working relationships with internal and external suppliers and with customers.

Core competencies, knowledge and experience

• Excellent commercial acumen and ability to identify and solve varied business problems 
• Advanced MS Excel with excellent modelling skills (working knowledge of Macros, visual basic or any programming language will be a real advantage) 
• Outstanding knowledge of database systems and report management software applications
• Excellent Proficiency in the use of Power BI, Tableau, SQL &  MS PowerPoint
• Experienced in manipulating large and complex data and deducing intelligence for management decision making
• Excellent communication and presentation skills to ensure credibility with stakeholders

Must have technical / professional qualifications

• Bachelor’s degree in statistics, finance, or related course
• Advanced competence with Microsoft Office Suite especially Excel, PowerPoint; Experience with Analytics tools (e.g. SQL, Tableau and Power BI); 
• Strong commercial acumen
• Analytical thinking and sound decision-making skills
• Stakeholder management ability, especially at Leadership level
• Must have at least 2 years’ experience in a commercial role