Oil Supervisor at Interactive Resource Management Ltd

To supervise and coordinate oil business activities to ensure efficient operations, full compliance with regulations, excellent customer service, and effective team performance.
Duties and Responsibilities

• Promote and market company services while identifying opportunities to grow the oil business.
• Ensure adherence to petroleum regulations, company policies, and service level agreements (SLAs).
• Oversee compliance with statutory, EHS, and operational standards.
• Monitor KRA Customs Oil Stocks Information System (COSIS) entries, ensuring gate passes and invoicing are completed on time.
• Handle oil bonds efficiently—maintaining valid security, timely cancellation, and accurate documentation.
• Resolve customer and regulatory queries promptly.
• Attend customer KPI meetings and ensure action items are completed.
• Prepare and share regular oil operations reports with clients and management.
• Ensure oil branches are adequately staffed and compliant with all operational requirements.
• Follow up on refunds and escalate unresolved issues.
• Set objectives for the oil team, monitor performance, and conduct regular reviews.
• Coach, mentor, and support team members to improve productivity and service delivery.
• Perform any other duties assigned by management

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Minimum of 3–5 years of experience in oil logistics or operations, with at least 2 years in a supervisory capacity.
• In-depth knowledge of KRA Cosis system and oil bond procedures.
• Sound understanding of petroleum regulations, compliance, and EHS standards.
• ICMS Certificate/Password

Key Competencies and Skills

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• High customer service orientation
• Analytical and problem-solving skills
• Integrity, attention to detail, and accountability
• Proficiency in MS Office and operational systems