Operations Analyst (1) – Transformation & Business Process Re-engineering at SBM Bank

We are seeking an Operations Analyst with a strong background in Transformation and Business Process Re-engineering (BPR) to support and drive the optimization of key operational processes. This role will focus on analyzing existing workflows, identifying inefficiencies, and recommending process improvements that align with the organization's transformation initiatives. The ideal candidate will play a crucial role in streamlining operations, enhancing productivity, and ensuring that process improvements align with strategic business goals.

KEY RESPONSIBILITIES 

Process Analysis and Mapping - 40%

• Conduct detailed analysis of current business processes across various departments and identify opportunities for improvement.
• Analyzing existing workflows, identifying inefficiencies, and recommending process improvements
• Create process maps, flowcharts, and documentation to visualize workflows and highlight inefficiencies or bottlenecks.
• Evaluate existing systems and operations against industry best practices and recommend areas for transformation or optimization.
• Streamlining operations, enhancing productivity, and ensuring that process improvements align with strategic business goals.

Business Process Re-engineering (BPR) - 20%

• Lead efforts to redesign and re-engineer business processes by identifying inefficiencies, redundancies, and gaps in current operations.
• Collaborate with business leaders and stakeholders to redesign processes that enhance operational performance and align with transformation goals.
• Facilitate workshops and brainstorming sessions with cross-functional teams to gather insights and foster buy-in for process changes.

Data Analysis and Reporting 

• Use data-driven insights to assess process performance, identify trends, and measure the impact of process changes.
• Develop dashboards, performance metrics, and regular reports to track the progress of transformation initiatives.
• Analyze operational data to identify areas of underperformance and recommend corrective actions to optimize processes.

Collaboration with Stakeholders -10%

• Work closely with department heads, IT teams, and other stakeholders to ensure alignment between process improvement initiatives and organizational transformation goals.
• Serve as a subject matter expert on operational processes, providing insights and recommendations to improve workflow and efficiency.
• Support project managers in the execution of transformation projects, ensuring that process changes are delivered on time and meet business objectives.

Support Change Management - 20%

• Assist in managing the change management process by ensuring smooth implementation of new processes and systems.
• Develop training materials and provide support to teams as they adapt to new workflows, tools, and systems introduced as part of transformation efforts.
• Monitor post-implementation performance to ensure that process changes are sustainable and continuously improved.

Continuous Improvement

• Foster a culture of continuous improvement by recommending process optimization strategies and ensuring the adoption of lean principles and methodologies.
• Keep abreast of the latest trends and technologies in business process management, automation, and transformation.
• Encourage and lead initiatives for continuous process improvement across the organization.

Risk and Impact Analysis - 10%

• Perform risk assessments and impact analyses to evaluate the potential consequences of proposed process changes on overall business performance.
• Identify and mitigate potential risks associated with process redesigns, technology implementation, and other transformation activities.
• Provide recommendations to senior leadership on how to address challenges or risks that may arise during the transformation process.

KEY RELATIONSHIPS 

Direct Reports to this Position:

• None 

Customers of this Position:

• Staff. Select Departmental Heads

KEY QUALIFICATIONS AND COMPETENCIES 

Knowledge 

Bachelor’s degree in Business Administration, Operations Management, Engineering, Industrial Engineering, or a related field (Master’s degree preferred).

Skills

• Ability to analyze complex data and translate insights into actionable recommendations.
• Experience in project management, with the ability to work on multiple initiatives simultaneously.
• Strong communication skills, with the ability to present complex data and recommendations to senior management in a clear and concise manner.
• Ability to work collaboratively with cross-functional teams and influence stakeholders at all levels.
• Knowledge of change management principles and experience supporting the adoption of new processes or systems is a plus.

Experience Required for this Role

• Proven experience (3+ years) in operations analysis, business process improvement, or transformation roles.
• Strong knowledge of business process re-engineering methodologies (e.g., Lean, Six Sigma, Kaizen).
• Expertise in process mapping, data analysis, and using tools like Microsoft Visio, Excel, or other business process management software.
• Familiarity with process automation tools and technologies (e.g., RPA, ERP systems).