Operations Intern at HCS Affiliates Group

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit an Operations Intern, who will be a key point of contact between the company and their customers.

About the Role:

We are seeking a motivated Operations Intern to support our rider acquisition and management efforts across Nairobi, Ngong-Rongai-Karen, and Thika areas. This role offers hands-on experience in operations management, recruitment, and training within a fast-paced technology environment.

Key Responsibilities

• Rider Sourcing: Identify, recruit, and attract potential riders through various channels including referrals, and field recruitment
• On boarding: Guide new riders through registration processes, documentation verification, and platform setup
• Data Management: Track recruitment metrics and on boarding progress
• Field Operations: Conduct on-ground activities across designated areas to meet recruitment targets

Requirements

• Strong communication and relationship-building skills
• Comfortable working in the field and engaging directly with riders
• Organized, proactive, positive, consistent, and driven by results
• Basic data and reporting ability (Google Sheets, Excel)
• Ability to work independently and meet targets
• An undergraduate degree (in any field) is a plus
• Familiarity with Nairobi, Ngong-Rongai-Karen, and Thika areas

What You'll Gain

• Practical experience in operations
• Exposure to the logistics/mobility industry
• Networking opportunities and professional development
• Potential for full-time employment upon successful completion

QUALIFICATIONS:

• Degree in a Business or Social Sciences related field, or having equivalent