Operations Manager (Beauty Industry) at MNC Consulting Group Limited

A client in the beauty industry is seeking an experienced Operations Manager to oversee daily operations, ensuring seamless processes, high productivity, and exceptional service delivery. The role involves managing supply chain, staff performance, service quality, and financial efficiency, while maintaining compliance with industry standards and regulations.

Key Responsibilities

• Manage day-to-day operations, develop policies, and ensure compliance with industry standards.
• Lead and develop staff across operational areas, coordinating with department heads.
• Ensure service quality, address complaints, and implement feedback improvements.
• Manage stock levels, collaborate with suppliers, and oversee quality control.
• Prepare budgets, analyze financial data, and ensure cost efficiency.
• Optimize processes, implement automation, and lead continuous improvement initiatives.
• Ensure adherence to safety standards and conduct regular audits.
• Monitor KPIs and report operational performance to senior management.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of relevant experience, preferably in the beauty or service-based industry.
• Expertise in operational procedures, supply chain, and customer service.
• Strong leadership, financial management, and communication skills.
• Proficiency in operational software, CRM systems, and MS Office.