Product Manager, Mobile Channels at Access Bank Kenya

DESCRIPTION

The jobholder is will develop and implement Bank’s Mobile-First Digital strategy and ensure the Bank has an excellent go-to–market strategy for all Mobile Channels to increase penetration & utilization, and reduce churn on the Bank’s Mobile Channels across the market segments. Additionally, they will consistently create differentiated Mobile-First offerings through innovation and partnering to grow the Bank’s profitability and to deliver on strategic objectives.

Key Responsibilities

• Develop the Bank’s Mobile-First Digital strategy for Kenya liaising with the Head of Digital.
• Design, create, deliver and maintain a robust Mobile channel offering with intuitive digital customer journeys that effortlessly increase conversions/transactions, improve experience, generate revenue and lower cost to serve.
• Liaise with Corporate Communications/Retail/Commercial/Corporate Business Units for Mobile Channel marketing and rollout of new Mobile channel features, services and experiences.
• Reduce transaction costs via innovative Mobile channel products and services to decongest banking halls.
• Create strategic alliances/partnership to grow the banks’ market share in its chosen niche.
• Define and document Product Papers, Standard Operating Procedures (SOPs), SLAs and Risk Management Frameworks for all Mobile Channel digital solutions.
• Work with other support units i.e. Retail/Commercial/Corporate Business Units, Operations, Risk Management, Product Development, Fincon, Operations and IT to maximize products’ ROI/RO.
• Perform other duties as may be assigned by the Head of Digital.

REQUIREMENTS

Qualification

1. A good first degree in any discipline or equivalent degree. Relevant Masters’ degree will be an advantage
2. A recognized professional certification will be an added advantage.

Required knowledge, skills and abilities

• Excellent digital products knowledge
• Excellent Mass market Customer Sales & Service engagement capabilities
• Excellent Digital Marketing skills
• Strong Data Analysis skills
• Good negotiation /presentation skills
• Knowledge & understanding of Retail market
• Good Oral & Written communication
• Organization and coordination skills
• People Skills
• Strategic orientation
• Initiative/Entrepreneurship/ taking ownership
• Analytical Skills/ Problem solving
• Self-Management
• Interpersonal Skills

Supervisory Skills

• Organization and coordination skills
• People Skills

Generic Skills

• Strategic orientation
• Initiative/Entrepreneurship/ taking ownership
• Analytical Skills/ Problem solving
• Self-Management
• Interpersonal Skills

BENEFITS

Competitive renumeration package