Product Support Engineer at Sandvik

About The Job

Job Description

• Product Support Engineer will work closely with the sales team to promote Crushing and Screening products and assist in driving Crushing and Screening Aftermarkets parts sales.

Key Responsibilities Include:

• Responsible for safe work environment by contributing to job safety analysis, engineering technical standards, facility standards and work practices.
• Customer training and efficient technical services support pertaining all SRP Screens and Materials handling products supplied to customers within West Africa.
• Supervise Field Service activities during installation and commissioning of any Sandvik Screening equipment if required.
• Guide and assist customers with fault diagnosis work on Sandvik Mining and Construction Screening equipment.
• Supervise direct report perform repair and fault finding using hydraulic and electric schematics.
• Cooperate closely with the sales team to promote Crushing and Screening Aftermarket parts sales.
• Provide relevant feedback to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s..
• Ensure all work assigned to the team is carried out in accordance to set budgets and timeframes.
• Accept and perform tasks delegated by the Field Service Manager as deem necessary
• Ensure all SMC policies and procedures especially the health, safety and environmental policies are adhered to by the team.

Qualification:

• Degree Qualified Mechanical/Electrical Engineer or good trade background with relevant equipment technical and managerial experience.
• Trainer assessor course role or five (5) years’ experience in a similar role
• Strong business sense and EHS focus.
• Strong written and verbal communication, interpersonal and people management skills are essential.
• Proficiency in the use of spreadsheets and other MS office applications.
• Willingness to travel and work in remote locations for extended period of times is essential.
• Ability to work as a member of a multidisciplinary and provide guidance to members of the team.
• Acquired knowledge in Crushing and Screening operations in both surface and underground.
• Ability to communicate in French will be an added advantage
• Possess required MINCOM certification will be an added advantage
• Possess relevant Ghanaian driver’s license

Reporting Relationship:

• Sales Manager - SRP