JOB PURPOSE:
The Group Head – Product Technical Delivery is responsible for leading the end-to-end technical implementation and delivery of digital products-payments across the Group. The role ensures seamless execution, adoption of product roadmaps, alignment of technical development with business strategy, and delivery of innovative, scalable, and secure solutions across all markets. This leader will work closely with Product Owners, TPMS, and Engineering and Business stakeholders to drive consistency, quality, and velocity in product technical delivery. This is a leadership role whose purpose is to guide the development and release of digital products that support the Bank in attaining the strategic pillars such as Food and Agriculture, Manufacturing, Trade and investments, MSMEs , social and environmental transformation and Technology enabled ecosystem.
KEY RESPONSIBILITIES (DUTIES)
Leadership & Strategic Delivery
- Define and lead the Group’s product-payments technical delivery strategy, ensuring alignment with business goals and Book of Work (BOW) initiatives.
- Drive consistent technical execution of products and platforms across subsidiaries.
- Manage cross-functional delivery squads (Developers, Architects, QA, TPMs) to ensure timely, high-quality product launches.
People Management & Capability Building
- Lead, mentor, and develop high-performing technical delivery teams across the Group.
- Foster a collaborative, innovative, and delivery-focused culture.
Stakeholder Engagement
- Collaborate with Product House, IT Operations, InfoSec, Risk and Business leaders to prioritize and align deliverables.
- Serve as a bridge between technology and business, translating requirements into executable technical plans.
Product Delivery
- Oversee the technical delivery of key digital initiatives (e.g., payments, agency banking, PWE, core integrations).
- Champion agile and DevOps methodologies to enhance speed and adaptability.
- Monitored project risks, dependencies, and performance metrics to ensure delivery against timelines and budgets.
- Duties include defining support staff & service desk staff requirements, ticket review and measured feedback (support function KPI’s). Participate in leader on-call role.
- Assists with support staff onboarding.
- Facilitates and participates in employee team meetings.
- Responsible for performance evaluations and related compensation recommendations, discipline, training of assigned staff to ensure operational effectiveness of group (including but not limited to completing appropriate documentation, new employee paperwork submission, account creation requests, equipment distribution and tracking, quarterly reviews, review and maintenance of weekly performance reports).
- Lead and work closely with product managers across all products and channels capabilities to prioritize initiatives, share insights on customer demands, identify opportunities for teamwork, and coordinate product development and delivery.
- Assists with support and training to staff (business) for a new Payment products for them to adopt.
- Ensure Knowledge Transfer and hand off to Support teams and users.
Qualifications
EXPERIENCE:
- 5+ years of progressive experience in software development, solution architecture, or IT delivery leadership.
- Proven experience delivering complex digital products in multi-country environments.
- Strong technical understanding of APIs, microservices, cloud platforms, mobile/web architecture, and core banking integrations.
- Demonstrated expertise in agile project delivery, DevOps, CI/CD practices.
- Experience working in banking/financial services or large enterprise technology environments.
- Must have hands on practical and min 5+ years’ experience utilizing Service NOW in a tech support function.
- Min 5+ years acting in a lead/supervisor/management capacity.
- Must have extensive experience in service desk KPIs and metrics.
ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:
Must-Haves
Nice to Have
- IT and Professional certifications
- Product and Project management certifications
- Any other relevant industry certification
- ITIL Certification
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