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To coordinate the establishment and the implementation of continuous quality management systems & Food Safety Management System and ensure compliance by monitoring performance in this regard throughout the hotel.
Key Responsibilities:
As the QMS/FSMS Team Leader you shall ensure the inculcation of this discipline and culture throughout the hotel.
Ensure implementation and compliance of ISO 9001:2015 standard and QMS documented procedures in all service delivery.
Monitor compliance and perform spot checks to ensure standards are maintained always.
Schedule and coordinate Internal and external Audits.
Plan, consolidate agendas and schedule Management review meetings for QMS.
Monitoring quality objectives as set and documented.
Sensitize all employees on QMS and its importance to the company.
Follow up to ascertain that Corrective Action Reports and Preventive Action Reports are addressed amicably.
Liaison with external parties on challenges faced during implementation of the QMS.
Identify and highlight any areas for potential improvement.
Prepare and maintain all ISO required documentation.
Update management on the performance of the Hotel with respect to quality and customer satisfaction and any need for improvement.
Conduct bench marking to improve the quality in all aspects continuously.
Assist in Hygiene training and ensure they are followed up on practices.
Facilitate work environment survey.
As the FSMS Team Leader you shall ensure the inculcation of this discipline and culture throughout the hotel.
Ensure implementation and compliance of ISO 22000:2005 standard and FSMS documented procedures in all service delivery.
Monitor compliance and perform spot checks to ensure standards are maintained always.
Schedule and coordinate Internal and external Audits.
Plan, consolidate agendas and schedule Management review meetings for FSMS.
Monitoring quality objectives as set and documented.
Sensitize all employees on FSMS and its importance to the company.
Follow up to ascertain that Corrective Action Reports and Preventive Action.
Reports are addressed amicably.
Liaison with external parties on challenges faced during implementation of the FSMS.
Update management on the performance of the Hotel with respect to quality and customer satisfaction and any need for improvement.
Ensure the promotion of awareness of Customer requirements throughout the entire organization.
Coordinate HACCP and Hygiene trainings and ensure they are followed up on practices
Any other duties reasonably within your scope as delegated by your supervisor or the management.
Requirements
Relevant Bachelor’s Degree preferably in Food Science and Technology.
2 Years’ experience in both Quality Management System and Food safety Management Systems.
Knowledge and Appreciation of ISO standards ISO 9001:2015
Knowledge of Internal audit experience ISO/IEC 17025:2005
Able to guide management on QMS and FSMS matters
Computer proficient and able to provide diverse reports.
Appreciation of ISO standards ISO 22000:2005 and 9001:2015
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