Receptionist at Strathmore University

Basic job summary:

• The position will be responsible for delivering a friendly, efficient customer service and creating a warm and welcoming atmosphere for all the guests visiting the Incubation center.

Duties & Responsibilities:

• Responsible for placing, answering and directing all telephone calls received through the switch board in a professional and informative manner.
• Coordinate the collection and dispatch of both incoming and outgoing mails while ensuring proper record keeping.
• Support in the planning and preparation of meetings and programs to ensure seamless management of meetings and program workplans. Support in event Organization for @iBizAfrica events upon request. Booking, setting up, and co-ordination of meeting rooms and video conferencing facilities for meetings.
• Receive welcome and direct visitors to the respective offices and quickly notifies the person being visited.
• Ensure that the waiting area is easily accessible, comfortable and tidy, with reading appropriate reading materials.
• Respond to enquiries 
• Mail dispatch (15%): Collection, distribution and dispatch of daily incoming and outgoing mail and documents.

Minimum Academic Qualifications:

• Minimum Diploma in any business related course.
• Fluent in English and Swahili.
• Knowledge in Computer applications.

Experience:

• At least one year experience working in a busy front office.

Competencies and Attributes

• Highly developed listening and communication skills.
• Effective Communication and Interpersonal Skills;
• Excellent interpersonal skills.