Registrar at Lancaster University Ghana

Transnational Academic Group Ghana \Lancaster University Ghana are seeking to appoint a Registrar to be a member of Lancaster University Ghana’s senior management team, You will lead your team to support growth and service development in line with our strategic objectives, ensure we comply with the requirements of a range of statutory and regulatory bodies and take on formal regulatory responsibilities for students governed by our own regulations and those of our partner(s).

Job Summary

• The role is responsible for managing and leading Registry and Student Academic Services staff and overseeing the development of seamless service provision and excellent customer service.
• Oversee the maintenance of accurate academic records of students and to provide advice and support to students and departments relating to the work of the Registry;
• The Registrar is expected to handle multiple responsibilities, solve problems and ensure that academic systems, processes and procedures meet expectations of academic standards and quality and assurance.

You will be responsible for:

Students and Academic Administration (Foundation/Undergraduate/Postgraduate)

• Supervise students registration and enrolments process;
• Registration and Enrolments
  • Programme/Module Changes
  • Withdrawals/Transfers/Intercalations

Moderation Management

• Responsible for moderation management;
• Coordinate Module Handbooks repository  management;

Enforcement of Academic Regulations and Policies

• Responsible for  formulation and implementation of  academic regulations and policies;
• Ensures the university meets its regulatory compliance with relevant accrediting bodies – National Accreditation Board (NAB), British Accreditation Council (BAC), Lancaster University, UK (QAA) etc. This is done in collaboration with and support from the Academic Standard Quality Assurance (AS&QA) Department;

Student Interface for Academic Success and Provision of Systems Support

• Monitor to ensure students counselling services are rendered effectively;
• Provide support for  plans in improving student retention and progression strategies;

Student Records

• Supervise creation and maintenance of student files and databases, including the appropriate archival of records for graduating students;
• Supervise internal  audit of academic records;

Student Requests & Complaints

• Supervise support services  for student;

Scheduling and General Administration

• Draw up  Annual Academic Calendar in collaboration with Programme Coordinators, Heads of departments and other stakeholders;
• Implement teaching schedules;
• Ensures proper administration of examinations and issuance of result slips;

Supervisory/Managerial Duties:

• Set  performance targets for team members and monitor their performance;
• Supervise team members activities;
• Motivate and guide team members to deliver on set target/objectives;
• Identify learning and development needs of team members;
• Prepare  and manage department’s annual budget;
• Administer discipline, when necessary;

Required Skills or Experience

You should have:

• Excellent working knowledge and understanding of academic standards and quality assurance processes and procedures at higher educational institutions;
• Comprehensive knowledge of the registrarial process from recruitment to graduation;
• Good understanding of risk management and mitigation strategies;
• Team player with experience working in a dynamic multi-cultural organization;
• Minimum of Five (5) years’ working experience in similar/related roles;

The following qualifications and competencies are essential

• Master’s degree or equivalent experience in Social Sciences, Business Administration,  or in a related discipline;
• Professional Certification in any of the above disciplines will be an advantage;
• Problem-solving skills and Conflict resolution skills
• Excellent presentation, written and oral communication and negotiation skills.
• Ability to plan and organise own work, and work to deadlines.
• Strong IT skills with proficiency in  MS Office suites, Moodle, SharePoint;
• Proficient in internet use;