Relationship Manager, SACCO at I&M Bank

Job Purpose:

• Responsible for developing comprehensive Sacco & Cooperatives value-proposition for Micro & Small and Medium Enterprises and driving measurable Business targets.
• This role will be responsible for building and maintaining strong relationships with SACCOs & Cooperatives, identifying new business opportunities and providing tailored financial solutions to meet the needs of SACCOs & Cooperatives.
• Building a healthy and quality Saccos & Cooperatives portfolio for the Bank across Large commercial & MSME business banking.

Key Responsibilities:

• Develop and implement strategies to grow the SACCO business portfolio.
• Build and maintain strong relationships with SACCOs, understanding their financial needs and providing tailored solutions.
• Identify new business opportunities and generate leads through networking, referrals, and other growth channels like current accounts/collection business as well as wholesale deposits.
• Conduct financial analysis and risk assessment of SACCOs to determine creditworthiness and potential for partnership.
• Develop and maintain a workable pipeline of potential SACCO clients for continuous business growth and undertake rigorous training to the business teams on the Sacco business.
• Collaborate with internal & external stakeholders to deliver high-quality service and support SACCO clients with relevant solutions to meet their needs.
• Proactively stay up to date with industry trends, market developments, and regulatory requirements on SACCOs by SASRA.
• Meet and exceed sales targets and key performance indicators (KPIs).
• Good understanding of the Sacco regulatory framework by the Sacco Societies Regulatory Authority (SASRA).
• Well versed with the Licensing and Registration of SACCOs requirements from SASRA.
• In-depth understanding of SACCOs regulatory & Governance framework and requirements.
• Business growth in key parameters, namely Assets, Liabilities & NFI from SACCOS and Cooperatives, and timely reporting to the management.
• Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Adherence of all bank’s prescribed processes, standard operating procedures and Central Bank prudential requirements.

Academic Qualification & Experience Requirements:

• Bachelor’s degree in business administration, Finance, or a related field.
• Minimum 5-7 years of experience in relationship management or business development in the banking or financial services industry.
• Strong understanding of SACCOs, their operations, and financial needs.
• Excellent communication, negotiation, and interpersonal skills.
• Proven track record of meeting and exceeding sales targets.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• People & Stakeholders management skills.

Essential Knowledge/Skills Required:

• A detailed knowledge of the SACCOs business landscape and practices.
• Strong Negotiation skills.
• Relationship management skills.
• Data analysis, Presentation skills.
• Good Interpersonal skills. 
• Good verbal & Written communication skills.
• Public speaking /Training skills.