Retail Shop Supervisor at Bridge Talent Management

Job Description

The Retail Shop Supervisor is responsible for overseeing the day-to-day operations of a retail store. This individual plays a vital role in ensuring the store meets its sales targets, maintains high levels of customer satisfaction, and operates efficiently. The Retail Shop Supervisor will lead a team of retail staff, provide guidance, and maintain a positive working environment.

Key Responsibilities:

Team Leadership:

• Supervise and coordinate the activities of retail staff, including sales associates, cashiers, and stock personnel.

Customer Service:

• Ensure exceptional customer service is consistently provided by all team members.
• Handle escalated customer inquiries and complaints, resolving issues to the satisfaction of the customer and the company.
• Foster a customer-focused environment to build strong relationships and encourage repeat business.

Sales and Merchandising:

• Monitor sales targets and take necessary actions to achieve and exceed set goals.
• Ensure merchandise is attractively displayed, and shelves are adequately stocked at all times.
• Implement effective merchandising strategies to promote products and maximize sales.

Inventory Management:

• Oversee inventory levels, conduct regular stock checks, and assist in managing the store's inventory control systems.
• Coordinate with the purchasing department to restock products on time and avoid stock outs.

Store Operations:

• Open and close the store, ensuring all security procedures are followed.
• Manage cash handling procedures, including opening and closing cash registers.

Administrative Duties:

• Prepare and submit reports on sales, inventory, and other relevant operational aspects to the management as required.
• Assist in scheduling staff shifts, ensuring adequate coverage during peak times and days.

Requirements

• Diploma in Business Administration or its equivalent.
• At least 2 years related experience and or training; or equivalent combination of education and experience.
• Proficiency in Microsoft office.
• Sales Oriented.
• Profit driven.
• Team work, team development and holding people accountable
• Initiative and creativity
• Excellent communication skills
• Customer oriented
• Human relations and interpersonal skills