Sales & Customer Service Associate at NAYA by Africa

About the job

• NAYA by Africa is seeking personable, customer-friendly, Sales & Customer Service Associates responsible for the management of day-to-day activities in the NAYA Shop and representing the brand at various marketing events.
• You will drive sales by assisting, engaging, and educating customers about the brand and its products.
• We are looking for go-getters with an aptitude for persuasive communication, great interpersonal skills, and a drive to succeed.

Sales Associate Duties and Responsibilities

• Greet customers and engage customers
• Provide appropriate product recommendations
• Ensure merchandise is in-stock and displayed on shelves in a presentable manner
• Use a point of sale (POS) system to conduct purchase transactions
• Promote and sell NAYA products instore and at various marketing events
• Seek out customers by sharing flyers and cards around the mall or event grounds
• Assess customer needs and wants; answer customer questions and concerns
• Build relationships with customers, especially regular customers
• Team up with co-workers to plan in-shop marketing activities to ensure customer satisfaction
• Educate customers on skincare and our product use
• Follow shop policies and opening and closing procedures thoroughly
• Assist in product inventory management procedures
• Learn product information to cross-sell and upsell products
• Memorize in-store promotions and special offers in order to communicate to customers
• Make suggestions on ways to improve sales and boost revenue
• Go the “extra mile” to drive sales
• Manage inventory and customer delivery

Sales Associate Requirements and Qualifications

• Minimum High School diploma or equivalent; bachelor’s degree a plus
• Strong customer engagement and communication skills
• Proficiency in French is a plus
• Basic math skills
• Friendly, approachable personality
• Punctuality
• Ability to perform and sell under pressure
• Flexible schedule (i.e. available to work weekends and/or holidays)